What are the responsibilities and job description for the Customer Service Representative position at Graham Personnel Services?
Graham Personnel Services is looking for SERVERAL CUSTOMER SERVICE REPRESENTATIVES to work in the Greensboro area.
Hours are Monday- Friday
Temp to permanent opportunity! Pay rate is $15-$20/hr.
The Customer Service Representative interacts with customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
· Open and maintain customer accounts by recording account information
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Maintain financial accounts by processing customer adjustments
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Prepare product or service reports by collecting and analyzing customer information
· Contribute to team effort by accomplishing related results as needed
· Manage large amounts of incoming calls
· Must have a strong personal drive for delivering great customer service, and thrive in a fast paced, high energy environment with a proactive focus
#INDNC
Job Types: Full-time, Contract, Temporary
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
Work Location: One location