Clinic Administrator - Young County Family Clinic

Job Type

• Provide leadership to the office staff by communicating, training, coaching, and counseling each employee as appropriate. Assess direct reports through performance evaluations and job descriptions. Exemplify proper work ethics and examples for employees to follow to assist them in achieving the same high standard of performance and quality of work to provide the highest standard of medical care. Monitor staffing productivity.
• Comply with and enforces HR policy. Responsible for hiring and recommending termination of employees.

• Oversee day-to-day operations of the clinic.
• Strengthen business relations and increases referrals through marketing and business development.
• Resolve any medical-administrative problems and keeps a line of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
• Timely and effectively address concerns, complaints or injuries. React calmly and effectively in stressful or emergency situations.
• Assist new providers in setting up practice and addresses needs of existing providers.
• Serve as a point of contact for referring providers and providers' offices that are unable to reach the providers of the clinic.
• Develop, implement and maintain programs and systems to ensure practice provides high quality service in a cost-effective manner without sacrificing patient care.
• Participate in operational and capital budgets preparation. Explain budget deviations.
• Collect and evaluate performance improvement data to affect positive change in all clinics.
• Ensure compliance with rules/regulations as directed by OSHA, CMS, and other regulatory bodies.
• Create and revise clinic policies and procedures, as necessary.
• Assist other personnel in making sure emergency preparedness and infection control compliance for the clinic is current.
• Serve as the primary liaison with the Central Business Office, and ensure that all deposits, petty cash, and financial transactions are carried out timely and according to policy. Oversee all aspects of billing and promotes timeliness in filing. Ensure that patient and insurance inquiries regarding accounts are handled professionally and promptly.
• Promote communication and cooperation among departments to create a spirit of unity in the organization.
• Ensure that all collection efforts, re-submissions and insurance requests are handled in a timely manner to aid prompt payment.
• Prepare a monthly written report reflecting total Charges and Payments for the month.
• Regularly review various financial and operational reports to identify positive and negative trends in the practice operations.
• Meet operational goals set by management.
• Provide report to the Board, as requested.
• Develop and implement plans to continually improve patient satisfaction ratings.
• Serve as the clinic HIPAA compliance officer, reporting any compliance violations or complaints to the GRMC Compliance Officer.
• Attend and contributes positively in meetings.
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other related duties to benefit the mission of the organization.

• Thorough understanding of management and financial practices in all areas and phases of business operations.
• Excellent written and verbal communication skills with high proficiency in spoken and written English.
• Intermediate to advanced computer skills, including but not limited to: Microsoft Excel and PowerPoint, payroll and accounting systems, electronic health records, and email.
• Ability to deliver presentations, lead meetings, and speak confidently in front of groups of people
• Possess and maintain current knowledge of healthcare regulations and insurance processes.

• Bachelor’s degree or higher in Healthcare, Business Administration or a related field. Masters degree strongly preferred.
• Ten plus years of direct rural health clinic management experience. Masters degree will be considered in lieu of full experience requirement.
• Athena Health electronic medical records experience a plus.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to navigate various departments of the organization’s physical premises.
• Sufficient hearing, vision, and dexterity to perform duties safely.
• Stress Level: Moderate to High

• Category III: Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment.
• The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first-aid or to be potentially exposed in some other way. Tasks that involve handling implements or utensils, use of public or shared bathroom facilities or telephone, and personal contacts such as handshaking are Category III tasks.