DC Quality Assurance Coordinator

Work Location: 11925 Carolina Logistics Drive, Pineville, NC 28134

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Compensation

This position is hourly. The anticipated base pay compensation range for this position is 19.71 to 24.61 per hour.

Rewards And Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).
  
  

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Summary

The DC Quality Assurance Coordinator performs tasks associated with the receipt, storage, and shipment of product. Effectively and efficiently uses established procedures, tools, equipment, and technologies to complete transactions related to inbound and outbound processes within a Distribution Center (DC). This role is intended to build upon skills learned in previous roles within the Inventory Control Quality Assurance (ICQA) department and other DC operational positions.

Job Responsibilities (You Will)

• Execute replenishments
• Processes customer returns.
• Processes damaged inventory and coordinates donation trailers.
• Resolves inventory discrepancies, zero picks, failed allocations, cycle re-counts and performs stock checks.
• Processes inbound exceptions, misrouted freight, and Return Goods Issued (RGA)
• Performs random and quality audits on the dock and put away locations for inventory, order and date sensitive quality issues.
• Troubleshoot orders using SAP/EWM.
• All tasks above will be performed in both bulk and bin areas.
• Provides feedback on how to improve exception type work through work with internal partners as well as external corporate partners.
• Performs adjustments to inventory in the warehouse management system.
• Meet or exceed daily productivity, quality and safety goals
• General awareness of all sub-processes that support DC operations.
• Must be willing to perform all job duties listed on a regular basis.
• Willing and able to fill in for other positions both inside and outside of ICQA including Inbound Check in and put away and Outbound picking and packing depending on shift coverage needs.
• Performs necessary housekeeping duties in order to maintain a clean, safe, organized work environment.
• This position will perform maintenance type tasks related to optimizing DC storage and throughput while maintaining and improving inventory accuracy.
• This role impacts the overall productivity of the building as well as the storage space available to process new receipts to drive inventory availability.
• This role involves accurately handling thousands of dollars’ worth of Grainger’s inventory within the warehouse to ensure proper book keeping for internal and external auditors as well as SOX compliance.
• This position directly impacts customer satisfaction and Branch partnerships through quality assurance and communication.
  
  

Education/Experience (You Have)

• Highschool Diploma or equivalent preferred
• 1-3 years of experience in a related field preferred.
• Must have good communication skills written and verbal.
• Must have the ability to work in a team environment.
• SAP and EWM/MOVE experience preferred (or like systems).
• Data entry, excel, and access skills are preferred for reporting and analytics Must be able to meet minimum performance expectations consistently.
• Must have a proven quality track record and passion for improving quality.
• Must display a high degree of accuracy, attention to detail and good math skills.
• Problem solving and LEAN thinking skills to allow for continuous improvement to the inventory maintenance needs of the DC.
• Must be able and willing to be licensed to operate PIE (warehouse machines)
• Must be willing and able to lift up to 50lbs. depending on job assignment
• Must be able to tolerate heat, cold, noise, and dust in a warehouse environment and work around moving equipment
• Must be able to meet minimum performance expectations.
• Ability to work in a position requiring continuous standing and walking, repetitive and continuous lifting up to 50lbs, occasional assisted lifting over 50lbs.
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.