What are the responsibilities and job description for the Guest Services Associate position at GRAMMY Museum?
This is a temp to hire position that requires at least 20 hours/week. Schedule varies and can offer some flexibility, but must be available to work weeknights and weekends.
WHO WE’RE LOOKING FOR
The GRAMMY Museum is an exciting and interactive celebration of the power of music occupying a vibrant new space in downtown Los Angeles. Four floors of cutting-edge exhibits, interactive experiences and films provide a one-of-a-kind visitor experience - engaging, educational, celebratory and inspirational. The Guest Services Associate is a highly motivated individual who is engaged in the world of music.
WHAT YOU’LL DO
The Guest Services Associate is responsible for providing information about the GRAMMY Museum and L.A. Live to guests and visitors, as well as assists management in all matters related to ticketing and retail store operations.
- Assist customers with ticket purchases by using TicketSocket/Universe and cash handling.
- Keep track of timed ticket allotments in order to monitor the Grammy Museum’s capacity limits.
- Provide information to guests and visitors about the GRAMMY Museum and L.A. Live.
- Oversee ticket operations in manager’s absence, and follow procedures for opening/closing ticket booths.
- Accurately reconcile all ticket sales at the end of each business day.
- Work closely with our operations staff to monitor crowd flow and capacity limits.
- Maintain cleanliness of work station and retail store at all times.
- Assist management with special projects.
- Assist store manager with all store duties, including opening/closing retail store and ensure store is maintained and stocked.
- Recommend, select, and help locate merchandise.
SKILLS & EXPERIENCE
- High School Diploma or equivalent.
- Previous retail experience required.
- Strong cash handling experience.
- Experience operating a POS/register system.
- Experience with retail store merchandise displays and promotions.
- A dynamic and positive personality with demonstrate professionalism and respect when dealing with clients, customers, and team members.
- Exceptional customer service skills with the desire to lead by example.
- Excellent oral/written communication skills. Bilingual language skills a plus.
- Punctuality in reporting to work and returning from breaks.