What are the responsibilities and job description for the Front Desk Agent position at Grand Bear Resort?
Overview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. This position is ideal for someone with experience in the hospitality industry and a passion for creating memorable guest experiences. Duties: - Greet guests and provide a warm welcome upon arrival - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Handle guest complaints or concerns in a professional and timely manner - Provide information about hotel amenities, local attractions, and dining options - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in a similar role, preferably in a resort or hotel setting - Strong guest relations skills with the ability to provide exceptional customer service - Knowledge of phone systems and hospitality software (e.g., property management systems) - Bilingual/multilingual skills are highly desirable - Familiarity with hotel operations and front desk procedures - Excellent communication skills, both verbal and written - Ability to handle multiple tasks simultaneously while maintaining attention to detail At our company, we value our employees and offer competitive compensation along with the following benefits: - Health insurance options - Retirement savings plan - Paid time off - Professional development opportunities If you are a motivated individual with a passion for hospitality and enjoy creating positive guest experiences, we encourage you to apply for the position of Front Desk Agent. Join our team today!
Job Type: Part-time
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
- Resort
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Utica, IL 61373 (Required)
Ability to Relocate:
- Utica, IL 61373: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15