Inside Sales Coordinator

Grand Benedicts, Inc. is currently accepting resumes for a Sales Coordinator to join our team! The compensation for this position will include a base salary quarterly incentives. Grand Benedicts, Inc. offers competitive compensation, quarterly bonus, holiday bonus, a 401k plan, annual profit sharing contributions, paid-time-off benefits, medical/dental/vision/life insurance for employee and dependents and various cafeteria benefit options. Employees can take advantage of our on-site exercise facilities and equipment.

POSITION: INSIDE SALES COORDINATOR CLASSIFICATION: Non-exempt

BASIC FUNCTIONS:
PRIMARY: To sell products to customers via telephone, email and in-person.
SECONDARY: To support the Outside Sales Team in their outside sales efforts by providing adequate customer service for their customers.

REPORTING:
The Inside Sales Coordinator reports directly to the Branch Manager.

PRINCIPAL DUTIES: The Inside Sales Coordinator performs the following:
Provides excellent customer service to customers in our showroom, as well as via phone and email communications.
Provides price and product information to customers in person, via phone and email.
Responds in a timely manner to all customer requests.
Provides product application support to customers.
Takes telephone orders and provides delivery information. Comfortable working with a diverse clientele.
Prepares sales proposals and quotes with accurate pricing.
Edits and checks orders for correct pricing.
Assists in processing monthly stock transfers.
Handles special orders including will-calls, non-stock items and returned merchandise in accordance with company policy.
Maintains good housekeeping in counter sales area and showroom; arranges displays and fills floor stock as needed.
Handles back orders and warranty claims in accordance with company policy.
Informs customers of promotions and quantity pricing discounts.
Frequently assists in filling orders from the on-site warehouse.
Helps maintain a clean and organized on-site warehouse.
Keeps catalogs and price lists up to date.
Attends department meetings and other company meetings as requested.
Keeps supervisor advised of competitors’ products and prices.
Provides adequate sales floor coverage in coordination with other Sales Coordinator teammates.
Pursues new sales leads.
Mails marketing brochures and other materials to prospective customers.
Distributes catalogs as needed.
Sends sales orders to Accounting and Purchasing including product specifications, special needs and delivery dates.
Transfers sales orders to Shipping, including product specifications, special needs and delivery dates.
Efficiently uses time, materials and equipment without sacrificing quality.
Occasionally conducts local in-store visits to potential and current customers. Able to measure space and assist with new store layout.
Store Layout and/or Planning Experience (able to read floor plans)
Other duties as assigned.

EDUCATION / PERFORMANCE REQUIREMENTS: The Inside Sales Coordinator should possess the following:
High School Diploma required. Associate or Bachelor’s degree is preferred.
1 year related experience in sales or customer service.
Ability to learn quickly and manage multiple priorities.
Demonstrated ability to work well independently and within a team.
Excellent written and verbal communications skills and demonstrated ability to interact effectively with management, customers, and team members.
Proficient in Microsoft Word, Excel, and Outlook. Experience with MAS a plus.

PHYSICAL REQUIREMENTS:
Must be able to lift up to 20 lbs regularly without assistance.
Ability to frequently stand, walk, sit and use hands for carrying items and typing required.
Regularly required to talk and/or hear.
Occasional bending, stretching, twisting, kneeling, crawling, reaching, pushing or pulling required.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental Pay:

• Bonus opportunities
• Quarterly bonus

Ability to Commute:

• Hayward, CA 94545 (Required)

Work Location: In person

Salary : $50,000 - $60,000