What are the responsibilities and job description for the Enrollment Support Representative II position at Grand Canyon Education?
Come Grow With Us Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. Join us at Grand Canyon Education! We are looking for a motivated Enrollment Support Representative II. Who you are: You are responsible for CRM customer management and supporting counselors, student auditing, bulk transfers, and monitoring EC Landing pages. As an Enrollment Support Representative II, a typical week might include the following: Complete all essential duties of Enrollment Support Representative I. Complete weekly sweeps to ensure inquiries and students are assigned to the appropriate counselors, based on their desired program of study and/or demographics. Conduct various daily audits to ensure inquiries have been assigned to the appropriate queues. Assign rep codes to new hires, rehires, and employee transfers. Monitor EC Landing Page for correct assignments. Complete bulk transfers of records to new owners. Depending on assigned work location, greeting visitors in the Executive Office, and creating meeting room reservations for executives. The role might be right for you if you have: CRM, SRS, Quick Connect and other university systems Basic knowledge of Microsoft Office suite. Strong and accurate data entry skills. High school diploma or equivalent required. Demonstrated customer service experience preferred. Data entry experience preferred. Previous experience in Enrollment Support What we’ll offer in return: • A career where your work genuinely makes a difference • A stable income with a good salary • Tuition Benefits Program • Extensive training with team and management support • Structured professional development plans and opportunities • Outstanding benefits and work perks • Collaborative and supportive team environment. ...and more At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. For assistance with your job application please use our External Candidate Job Application Guide. All staff candidates will be asked to review GCE’s staff expectations as part of the application process. Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.
