What are the responsibilities and job description for the Teacher Placement Counselor position at Grand Canyon Education?
Come Grow With Us! Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. ESSENTIAL DUTIES and RESPONSIBILITIES: Include, but are not limited to, the following: • Handles a high volume of out-bound and in-bound student calls while meeting GCU customer service standards. • Reviews and discusses with the students site selection preferences for their student teaching assignment. Determines feasibility of site selection or makes recommendations for other selections. • Confirms placement assignment and coordinates transition of student teacher to Teacher Education Specialists to handle ongoing communication during teaching assignment. • Coordinates securing needed documentation for affiliation agreements with school districts. • Informs student teachers of COE expectations, required preparation including additional district requirements during the placement process. • Assists with placement arrangements of the student with the cooperating school district, principal and/or teacher. • Coordinates site supervisor contact and information and student success with the Field Experience Specialists. • Establishes rapport and positive relationships with students and partnerships with internal stakeholders. • Creates and maintain relationships with schools and school districts to assist in the placement of College of Education students. • Encourages students to ensure they are on track with meeting specific placement requirements. SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities: • Excellent customer services, business interaction skills and ability to effectively answer and respond to high volume calls. • Good planning and organizational skills. • Ability to multi-task, prioritize and successfully manage assigned caseloads. • Ability to develop positive student relationships and partnerships with internal stakeholders. • Ability to work cohesively in a team-based environment. • Strong critical thinking and problem solving skills. • Effective communications skills. • Self motivated and action oriented. • Ability to maintain highly sensitive or confidential student information. • Proficient with standard office computer programs. • Ability to communicate in a non-English language is helpful, but not required. • Willingness to work in a call center. • Ability to learn and apply complex information related to GCU-COE’s policies, processes and practices. • Must be able to pass background investigations. Education and/or Experience: • Bachelor’s Degree from a regionally accredited college or university. • Six months’ related work experience such as a high-volume in-bound/out-bound call center and preferably in higher education. Starting salary is $43,000 per year; however this role offers a tenure-based compensation plan which includes annual increases. At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. For assistance with your job application please use our External Candidate Job Application Guide. All staff candidates will be asked to review GCE’s staff expectations as part of the application process. Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.
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