What are the responsibilities and job description for the River Guide position at Grand Canyon Resort Corp?
HUALAPAI PREFERENCE
Position: River Running Guide
Department: Hualapai River Running
Classification: Non-Exempt
Salary Range: H4
Supervisor: Crew Supervisor
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.
Position Summary:
Operates a motorized 23 foot snout rig raft with a carrying capacity of eight customers and two crew. Responsible for the safety, comfort and enjoyment of customers, conducts informative, entertaining and professional tours of the Colorado River and the Grand Canyon. Greets, orientates and provides information to customers regarding their rafting trip, geology of the Grand Canyon and the Colorado River, the history and culture of the Hualapai and other points of interest. Answers any other questions regarding Grand Canyon West locations and operations. Assists guests loading and unloading onto the rafts and provides a safety orientation at the beginning of the trip. Inspects all equipment prior, during and upon conclusion of each river trip, ensuring there are no defects or damage and that general safety precautions have been followed. Responsible for loading and unloading all supplies, equipment, rig pontoons, frames and motors. De-rig all gear and equipment at end of each trip. Creates an environment that lets customers focus on the excitement of their trip. Ensures guests have an outstanding experience.
Knowledge and Abilities:
Duties & Responsibilities:
Qualifications:
Working Conditions:
Position requires ability to work outdoors for long periods of time under extreme weather conditions. Must be able to work varying schedules, weekends and holidays. Must be able to perform strenuous activities and assist with lifting heavy loads up to 220 lbs.
Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B
Position: River Running Guide
Department: Hualapai River Running
Classification: Non-Exempt
Salary Range: H4
Supervisor: Crew Supervisor
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.
Position Summary:
Operates a motorized 23 foot snout rig raft with a carrying capacity of eight customers and two crew. Responsible for the safety, comfort and enjoyment of customers, conducts informative, entertaining and professional tours of the Colorado River and the Grand Canyon. Greets, orientates and provides information to customers regarding their rafting trip, geology of the Grand Canyon and the Colorado River, the history and culture of the Hualapai and other points of interest. Answers any other questions regarding Grand Canyon West locations and operations. Assists guests loading and unloading onto the rafts and provides a safety orientation at the beginning of the trip. Inspects all equipment prior, during and upon conclusion of each river trip, ensuring there are no defects or damage and that general safety precautions have been followed. Responsible for loading and unloading all supplies, equipment, rig pontoons, frames and motors. De-rig all gear and equipment at end of each trip. Creates an environment that lets customers focus on the excitement of their trip. Ensures guests have an outstanding experience.
Knowledge and Abilities:
- Posses CPR/First Aid Certificate. Must pass physical examination regarding ability to perform strenuous capabilities of position.
- Attend and complete Hualapai River Running Guide Training.
- Ability to safely operate 23-foot snout rig raft and conduct safety inspections of equipment. Ability to load and unload all equipment, rig pontoons, frames and motors and supplies, assisting with up to 200 Lbs. at one time.
- Ability to interact with guests and tour groups and provide prompt, outstanding customer service while providing information.
- Ability to communicate in a clear concise manner while being personable, courteous and friendly.
- Ability to discuss all aspects of the Grand Canyon, the Colorado River, Grand Canyon West, Hualapai history and culture and the rafting trip experience.
- Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
- Safely operate 23 foot snout rig raft, following proper safety protocols at all times.
- Greet and orientate guests regarding their river trip and provide information regarding the Grand Canyon and Colorado River, Grand Canyon West locations and Hualapai history and culture.
- Load and unload guests onto rafts. Provide a safety orientation at start of trip.
- Load all supplies, equipment, rig pontoons, frames and motors. De-rig and load gear and equipment at end of trip.
- Observe sound health and sanitation practices, ensure meals are properly stored, packed and prepared.
- Provide guests with safety information, weather reports, water level information and other pertinent information regarding their rafting experience.
- Engage all guests on raft trips and create an environment that lets guests experience the excitement of their trip.
- Inspect all equipment prior to, during and upon conclusion of river trips ensuring no defects or damage and following general safety precautions.
- Perform other work-related duties as assigned.
Qualifications:
- Good oral communication skills and strong interpersonal skills.
- Valid Driver’s License.
- High School Diploma or GED.
- Valid CPR/First Aid Certification.
- Experience working with visitors required.
- Preference given to Hualapai Tribal members.
Working Conditions:
Position requires ability to work outdoors for long periods of time under extreme weather conditions. Must be able to work varying schedules, weekends and holidays. Must be able to perform strenuous activities and assist with lifting heavy loads up to 220 lbs.
Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B