What are the responsibilities and job description for the General Manager, Lake Mac Casino Resort and Racetrack position at Grand Falls Casino and Golf Resort?
Reports to the Regional Vice President. Manages the ongoing operations for the property. Responsible for managing and directing the overall day to day operations of the casino resort. Works closely with the Regional Vice President to ensure the overall success of the property. Directs operational goals, leads a collaborative work environment between departments and areas while directing the implementation of the overall strategic plan, operational goals and monitoring achievements of performance and profit objectives. Monitors the gaming and resort areas, and assures compliance with company policy and regulatory requirements. Oversees and directs casino resort personnel, handles issues and opportunities on the casino floor and in resort areas, addresses customer complaints, maintains an open-door policy, promotes great customer service and excellence in the operation. Ensures that everything runs smoothly and efficiently across the operation and has a close working relationship with track management. Strong communication and leadership skills. The position requires a professional, positive leader, capable of handling a variety of situations in a calm, professional manner. The abilities to lead by example, focus, motivate a team, innovate, and provide excellent customer service are a must. The position is full-time. Flexibility and reliability are musts. The schedule varies, with a regular presence across all three shifts, including but not limited to, Friday, Saturday, Sunday, and holidays.