Director of Retail

Property Description

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!

Overview

Housing and Meals provided at $19/Day

Are you a dynamic, results-driven leader with a flair for retail and a love for delivering exceptional guest experiences? Join our team as a Director of Retail and lead the retail operations in a fast-paced, luxury hotel environment. In this role, you’ll oversee the daily operations of our retail outlets, including merchandising, inventory management, and team development, all while creating a welcoming and engaging shopping experience for our guests. We’re looking for a hands-on leader who’s passionate about retail success, thrives on meeting sales goals, and knows how to inspire a team to exceed expectations. If you’re ready to combine your retail expertise with a hospitality mindset, we want you on our team!

Key Responsibilities:

• Lead daily retail store operations, ensuring top-tier guest service and operational efficiency.
• Manage product merchandising, displays, and store organization.
• Hire, train, and motivate a passionate retail team.
• Drive sales through product knowledge and strategic promotions.
• Oversee inventory management, ordering, and stock control.
• Handle cash management, reporting, and financial reconciliation.
• Maintain store cleanliness, visual appeal, and brand standards.
• Resolve guest concerns professionally, ensuring high satisfaction levels.

Qualifications

• 3 years of retail management experience, preferably in a hospitality setting.
• Proven track record of meeting and exceeding sales targets.
• Strong leadership, coaching, and team-building skills.
• Expertise in merchandising, inventory management, and product promotion.
• Excellent communication and problem-solving abilities.
• Proficiency with point-of-sale systems and cash handling.
• Ability to thrive in a fast-paced, customer-focused environment.
• Passion for hospitality, guest service, and retail success.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

Salary : $19