VIP Host

Position Summary:

The Casino Host is responsible for providing quality guest service, guest satisfaction, and for the incremental growth of guest visits and theoretical/actual revenues.

Essential Duties and Responsibilities:

• Develop and manage assigned list of players quarterly.
• Evaluate customers play for comping needs.
• Exhibit exceptionally courteous behavior with internal and external guests at all times.
• Assist and advise other departments to ensure the success of premium slot and VIP promotions.
• Responsible for managing and increasing related tables and slot revenue. Daily contact with premium/rated players through telemarketing, writing letters, and property face-to-face contact.
• Offer available services, promotional opportunities, redemptions, and invitations to special events.
• Communicate between guests and departments to ensure a favorable guest experience. Analyze weekly Host Incentive updates and strategically plan guest contacts to maximize revenues while ensuring department expenses are within established guidelines.
• Assures an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge/Skills/Experience

• Demonstrate ability to manage the VIP and premium players effectively.
• Must be able to stand/walk for up to eight (8) consecutive hours.
• Maintain and demonstrate an extremely high level of guest service skills and maintain interpersonal working relationships among all personnel.
• Ability to anticipate guest needs and address guests issues in a pleasant, effective, and timely manner.
• Ability to manage expenses related to the department’s budget and goals.
• Ability to analyze and interpret departmental needs and results.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to analyze and interpret departmental needs and results.Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Certificates, Licenses, Registrations:

• Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission regulations.
• Must complete all company-required training within designated time frames.
• Must obtain direct deposit within one week of start date.

Keywords: casino, surveillance, manager

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Work Location: In person