What are the responsibilities and job description for the Membership Experience Specialist position at Grand Rapids Griffins?
Job Summary
The Grand Rapids Griffins and Grand Rapids Rise are in search of a Membership Experience Specialist. This individual will be responsible for creating memorable experiences for our season ticket members throughout the year. This is a unique opportunity to join an award-winning sales and service team that is dedicated to achieving excellence and providing unforgettable experiences for our valued members.
Our customer-centric approach extends beyond sales. Service is an integral part of our customer experience. This position will assist our sales team in delivering unparalleled customer service to every member. By doing so, the Griffins and Rise can consistently exceed member expectations, drive customer loyalty, and differentiate ourselves from our competitors in the sports and entertainment industry in West Michigan.
Our customer-centric approach extends beyond sales. Service is an integral part of our customer experience. This position will assist our sales team in delivering unparalleled customer service to every member. By doing so, the Griffins and Rise can consistently exceed member expectations, drive customer loyalty, and differentiate ourselves from our competitors in the sports and entertainment industry in West Michigan.
Duties/Responsibilities:
As a Membership Experience Specialist, you will be responsible for:
- Supporting members through multiple channels, including phone, email, text, web chat, in-person, and behind-the-scenes. This involves answering inquiries, fulfilling special requests, and addressing concerns.
- Planning and attending all membership events and experiences.
- Educating members on the benefits featured within their membership.
- Creating a touchpoint plan for the membership services team to ensure that every member receives top-notch customer service.
- Developing strategies and processes aimed at increasing member retention and generating referral business.
- Performing other related duties as assigned.
Qualifications
- Highly motivated and goal-driven individual with a proven track record of success.
- Possesses excellent listening and communication skills.
- Service-oriented and capable of resolving customer grievances.
- Demonstrates strong prioritization, time management, and organizational skills.
- Possesses proficient computer skills and demonstrates the ability to quickly learn new software.
- Has the ability and creativity to design and execute new initiatives and campaigns.
- Flexible to work weekends, evenings, and some holidays.
Education & Experience
- Bachelor’s degree in business or related field preferred.
- 1-2 years working in a customer service role preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $45,100 - $57,100
Preschool Teacher
The Learning Experience #151 -
Grand Rapids, MI
