HCV Coordinator

Job Description

Job Description

Position Summary

Responsible for providing independent operational support by assisting in the coordination of programs under the Leased Housing Department in the delivery of these services, and for planning, developing, implementing, stabilization, eviction prevention, maintaining, evaluating, and overseeing programs designed to increase the economic self-sufficiency of program participants. Responsible for the Commission’s Program policies and procedures are met in accordance with HUD, federal, local, and other applicable laws, rules, policies, and procedures. Responsible for the Commission receiving at least a satisfactory rating concerning HUD agency scoring systems such as Section 8 Management Assessment Program (SEMAP) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

• Undertakes and performs the following and all other work-related duties as assigned.
• Answer’s inquiries and provide customer service to clients, landlords, agencies, and the general public. Also answer inquiries regarding policies and practices associated with Housing Choice Voucher and Low-Income Housing Tax Credit, Multi-Family and Moderate Re-habitation programs.
• Initiates and processes Annual and Interim Re-certifications for Housing Choice Voucher (HCV), Rental Assistance Demonstration (RAD), Veterans Affairs Supportive Housing (VASH), Foster Youth to Independence (FYI), Mainstream, and Low-Income Housing Tax Credit, Project Based Vouchers, Family Self-Sufficiency, Home Ownership and EHV program tenants / residents. Meets with clients to update and revise client / landlord information, adjust rent, complete required certification and re-certification paperwork and review required regulations and family responsibilities.
• Coordinates background information checks of families to be recertified. Performs final eligibility verifications.
• Schedules special inspections of units for pre-move and recertification, and on occasion in response to tenant requests and landlord claims of damage.
• Reviews lease documents for accuracy and completeness and execution of the HAP.
• Assists in preparation and distribution of notices of violation of the Statement of Family Responsibilities and assists the Admissions & Leasing Supervisor or HCV Manager with the enforcement of Statement of Family Responsibilities.
• Prepares / completes Form HUD-50058 / 50059 in an accurate and timely manner to timely electronic submission to the PIC system.
• Collects, reviews, evaluates, and verifies documents and information to calculate rent for interim re-certification and move-in. Explains rent calculation to tenants and assists with completion of recertification materials, as necessary. Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations.
• Schedules and conducts interviews with families.
• Ensures proper verification methods / processing for each re-examination in accordance with HUD and Commission policies and procedures. Examines and resolves income discrepancies, as necessary.
• Participates in termination prevention, creates termination prevention plan in conjunction with the Admissions & Leasing Supervisor or HCV Manager.
• Reviews and discusses non-compliant family(ies) issues with Admissions & Leasing Supervisor or HCV Manager to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance.
• Initiates the move and portability process for families interested in moving with continued assistance. Explains and assists families with portability procedures to families porting into or out of the jurisdiction. May assist as required with port-ins by providing documentation to initial PHA and GRHC’s respective Finance Department(s). May assist with follow-up with gaining PHAs to determine the status of port-outs; provide documentation to Finance Department when Families are housed.
• Determines eligibility and appropriate voucher size for families moving with continued assistance. Explains program requirements to landlords and rental agents. Verifies unit passes HQS inspections before completing negotiations. Determines rent reasonableness, calculates utility allowance, applies the 40% rent burden test, negotiates, and prepares Housing Assistance Payments (HAP) Contracts, calculates initial HAP payments, and completes the move-in process. Notifies ineligible applicant; participate in informal review process, as required.
• Establishes and maintains participant and landlord files in accordance with GRHC file protocols. This includes timely filling of all documents related to the participant file.
• Utilizes a variety of computer software programs including standard office software for word processing (e.g., Word) presentation preparation (e.g., Power Point), and spreadsheet (e.g., Excel) applications; use Elite software for applications, waiting list, participant recordkeeping, HUD- 50058, preparation, and reporting.
• Assists at-risk tenants in the Emergency Housing Voucher program to locate available housing.
• Processes and maintains on-line files and correspondence associated with the leasing / occupancy process, maintains recordkeeping systems including a suspense file for pending actions.
• Runs Rent Reasonableness Determination to verify rent increase qualifies and processes increases.
• Accurately updates the system with system notes and ensures compliance with program requirements and regulations. Review’s resident / applicant files / folders and verification forms for accuracy and completeness and accurately inputs data into computer in a timely manner.
• Reviews statistical data and prepares reports including Zero Income / Zero HAP report, New Hire report, Deceased Tenant report, Multiple Subsidy report, IVT, Immigration, EIV and other reports related to completed recertification, applicant folders, occupancy, and residents as required.
• Documents and investigates family concerns and schedules appointments to discuss and initiate solutions or refers to Admissions & Leasing Supervisor or HCV Manager as appropriate to the situation.
• Maintains the confidentiality of designated information. Performs work in accordance with and PII (Personal Identifiable Information) policies.
• Maintains knowledge of current federal, state, local, and HUD regulations, guidelines, quality standards, Administrative Plan and ACOPs.
• Accountable for consistent adherence to strong Commission standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Commission materials, supplies, resources, and other assets.
• Assists with the development of Action Plan polices for the program with the recommendations of the Program Coordinating Committee.
• Participates in the preparation and maintenance of program materials, reports, and records such as assessments, financial records, activity reports and case management records.
• Maintains data regarding Family Self-Sufficiency services and accomplishments and prepares reports summarizing these service data for use by the Commission, the Department of Housing and Urban Development and the community of service providers assisting with the delivery of services.
• Serves as liaison among and between related departments within the Commission whose goals and daily work product relates to the Family Self Sufficiency program including but not limited to housing choice voucher, public housing, finance, and other resident services.
• Interviews and determines the eligibility of applicants for the Family Self-Sufficiency Program.
• Assesses service needs of program participants, and through case management, goal setting, referrals, and monitoring assists participants in accessing appropriate public or private community agencies to obtain specialized types of assistance.
• Reviews case records to update and monitor client needs.
• Maintains knowledge of successful national and local efforts to assist low-income families achieve economic self-sufficiency.
• Initiates voucher termination for participants who fail to comply with program requirements. Initiate HAP Contract terminations and HAP abatements for landlords who fail to comply with program requirements. Prepare cases for hearings; participate in hearings as required.
• Makes personal, telephone, or email contact with a wide variety of people, including applicants, voucher holders; employers; financial institutions; service or benefit providers; property managers; and landlords / owners. Contacts are for a variety of purposes, including explaining program requirements; negotiating rents and HAP contracts; verifying information on income, assets, or deductions; and resolving problems.

Education and Experience

An Associate’s degree in Social Services, Human Services, Business Administration, or a closely related field from an accredited college or university and one (1) year of relevant experience, plus at least three (3) years’ experience in the housing or social services field, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills