Director of Casino Operations

SALARY RANGE: $35.87 - $44.83 HOURLY/DOE

SCOPE AND MAIN PURPOSE OF JOB:                      

The Director of Operations for Grand River Casino provides high-level oversight and leadership to all operations and functions of Food & Beverage, Hotel, Bay C-Store & Campgrounds, Cash Desk and Casino Gaming Operations.  The individual is responsible for administering policies and promoting effective guest relations in alignment with the mission, values and goals of Grand River Casino & Resort (GRC) while complying with the established policies, procedures, controls and gaming regulations.  Required to make decisions and take action based on experience and excellent judgment to achieve desired results.  

SYNOPSIS OF DUTIES

• Maintain positive guest relations and experience at all times. resolving guest complaints and ensuring guest satisfaction.  Greet guests in a courteous and caring manner using personalized service.
• Formulates and administers department policies and activities and develops both short- and long-term goals and objectives for the department, in alignment with those of Grand River Casino.
• Responsible for the general management of all Food & Beverage, Hotel, Bay C-Store & Campgrounds, Cash Desk and Casino Gaming Operations
• Oversees direction, administration and coordination of all Casino Operations.
• Provide support and direction to other department directors and managers to maximize accuracy and productivity.
• Regularly reviews and evaluates all Casino Revenue generating outlets including Food & Beverage, Retail and Hotel Operations. 
• Review departmental performance, working through department directors to take appropriate steps in resolving unsatisfactory results or conditions.
• Communicate regularly with the CEO/General Manager regarding the activities of assigned departments and their Team Members.
• Communicate effectively, both verbally and in writing, to provide clear direction and instructions to team members. 
• Responsible for the completion of the yearly Casino Budgets and Property Business Plans.
• Maintains strong working knowledge of Tribal, State and Federal Gaming regulations.
• Ensures optimal operational efficiency with continual contact and walk through observation of all areas of responsibility on Casino Floor.
• Maintains a fiduciary responsibility to the Casino and its employees. 
• Experience with budgeting, financial reporting, expense analysis, cost benefit analysis and financial statement interpretation required. 
• Excellent communication and public speaking skills.  Ability to effectively present information to top management and public groups
• Serve as a member of the Executive Operations Committee and attend weekly meetings, giving informative status reports on areas within span of control.
• Knowledge of Human Resources policies and procedures.
• Ensure implementation and consistency of departmental policies and procedures.
• Maintain Title 31 and AML compliance accurately.
• All and any other duties assigned by the CEO/General Manager

PREREQUISITES:

EXPERIENCE:

• Minimum seven to ten years of casino management experience.
• Minimum five years of resort & hospitality management.
• Previous experience working with a tribal enterprise.
• Working knowledge of property management POS & Player Tracking systems.
• Previous experience in gaming or hospitality industries.

EDUCATION:

• Bachelor’s degree in Business Administration from a four-year college or university.  An equivalent combination of education and experience can be substituted for the education requirement.

GENERAL:

• Must qualify for a Standing Rock Sioux Tribal Key Gaming License. 
• Must possess excellent communication, organizational, and analytical skills.    
• Must be extremely numbers-oriented.
• Demonstrated proficiency in Microsoft Office products.
• Prior experience demonstrating effective management skills.
• Ability to work in a fast paced environment and handle projects with multiple deadlines.
• Strong interpersonal skills and the ability to communicate effectively with a wide audience.
• Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community.
• Ability to read, analyze and interpret the most complex of documents, such as technical journals, financial reports and legal documents.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
• Must successfully pass a drug screening test.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is regularly required to sit and use hands to manipulate, handle, or feel.
• The Team Member is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must regularly lift and/or move up to 25 pounds and occasionally up to 50 pounds.

WORKING CONDITIONS:

• The Casino is open 18 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The Team Member is frequently required to risk danger of electrical shock and/or radiation (from computers).
• The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.

OTHER INFORMATION:

• Native American hiring preference applies.
• This job description does not list all the duties of the job.  You may be instructed by the CEO/General Manager to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.

Salary : $36 - $45