Housekeeping Supervisor

SUMMARY

Primary responsibilities include daily supervision of housekeeping operations.  Responsible to hire, train, lead and motivate housekeeping staff.  This position may also require assisting with housekeeping duties as necessary. A key part of every employee’s job is to serve as a Targhee ambassador, engaging the guest at every opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Responsible for supervision and communication of the housekeeping department in the absence of the Executive Housekeeping Manager, including problem solving and resolution of issues which may involve employee discipline and or coaching.
2. Actively responsible for staff training for all positions within Housekeeping.
3. Responsible for completing and maintaining ADP payroll records and paperwork pertaining to employee record keeping, including but not limited to status changes and separation paperwork and weekly scheduling.
4. Maintains all housekeeping records, including spreadsheets, cost benefit analysis, purchasing and vehicle records.
5. Plans and presents morning department meetings and leads daily work assignments.
6. Updates room readiness throughout the day and assures cleanliness meets standards.
7. Held accountable for the cleanliness of the units and rooms within Property Management and the Resort.
8. Answers housekeeping radio and phone addresses all issues, guest and employee.
9. Maintains facilities records and communicates with Facilities Department regarding any outstanding issues.
10. Manages Inventories, ordering operating supplies and linens. Maintains inventory of such items and other supplies and assists with ordering. Prepares and submits purchase orders.
11. Requires the ability to multi-task and redirect efforts, as needed.
12. Fills in as Inspector, Houseperson, or Housekeeper, as needed and Acts as Manager in the absence of the Executive Manager of Housekeeping.
13. Leads deep clean efforts.
14. Provides superior guest service for internal and external guests.
15. Leads by example; setting work ethics and gust service standards.
16. Performs other tasks and projects as assigned.
17. Supports resort and department specific sustainability efforts.
18. This position requires working on weekends. This position requires flexibility in regards to work schedule.  Weekly work schedule will vary based on business needs.

RESPONSIBILITIES TO SAFETY:

1. Protect the safety of self, co-workers, and Grand Targhee Resort guests at all times.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents at once to immediate supervisor.
4. Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
5. Operate equipment in a safe manner that will not lead to injury of yourself or others.
6. Drive in accordance with the law and Grand Targhee Resort policies.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Must have three years of prior housekeeping experience in a supervisory role.  Five years of total housekeeping experience, required.  Previous experience in guest service, required.

LANGUAGE & MATHEMATICAL SKILLS

Strong written and verbal skills necessary.  Ability to read and interpret documents, such as accounting reports. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Ability to speak Spanish, preferred. Must be

proficient in Excel.

OTHER SKILLS AND ABILITIES

Must be well organized, flexible, self motivated and detail oriented.  Must be able to approach confrontation and deal with difficult situations professionally.  Computer skills are necessary (Excel, Word, Outlook etc).  Must be willing to fill roles of Inspector, Houseperson or Housekeeper, as necessary.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met and may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to use hands to finger, handle, or feel.  The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee may occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions while walking between buildings and transporting supplies.  The noise level in the work environment is usually moderate.

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.