Manager on Duty

Description

• Are you someone that enjoys curating positive, authentic relationships with diverse groups of individuals?
• If you are someone that thrives in an environment where oversight of the facility means you're constantly on the go, with two days never the same, this position might be for you!
• Not a morning person? Afternoons and one day a weekend is the schedule, so if this interest you, apply to join our team today!

OUR CULTURE:

Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: We value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: We are on a relentless quest to make our community stronger, beginning with you.

Requirements

Reports To: Senior Director of Membership
Department: Membership
Classification: Full-time, Non-Exempt

Compensation: $18.00- $20.00/hour

Schedule: Sunday 8:30am-4:00pm M-Th 2:00pm-9:00pm or until facility is fully closed

POSITION SUMMARY:
 

The Manager on Duty (MOD) will work cohesively with the other MODs to monitor facility and program operations for a safe and secure environment while also ensuring member services and satisfaction. The MOD is responsible for ensuring staff are fostering the Y’s culture. The MOD accomplishes this by focusing on the following core areas: 1) modeling our four services and engagement principles; 2) enhancing Y operations; 3) coaching and supporting staff. 

ESSENTIAL FUNCTIONS:

• Act as the first point of contact for facility, member, staff or program-related issues and incidents 
• Ensure all organization and facility polices are upheld 
• Manage and document incidents and capture all details necessary for follow-up
• Complete walkthroughs, paying special attention to high-risk areas in the building (i.e., isolated locations, locker rooms, blind spots, etc.)
• Build positive relationships and a sense of community with members, program participants and staff 
• Interact with staff and members using the Y’s service and engagement principles 
• Coach frontline staff on service and engagement behaviors and habits
• Assist with tours, membership desk and other departments to fill staffing needs and during high-traffic hours
• Assist all departments with nightly facility closure tasks including operation of the membership desk for the last two hours of operation until close
• Maintain updated and working knowledge on all areas of the organization 
• Complete and submit shift reports
• Outdoor facility upkeep as needed including snow removal, overall curb appeal and other exterior facility support
• Carries out all other duties as assigned by immediate supervisor

QUALIFICATIONS:

• At least 21 years of age
• Proven track record of at least one to two years of facility oversight
• Experience working with diverse populations preferred
• Remain available to work flexible shifts, including weekdays, weeknights and weekends
• Demonstrate the competence and confidence to supervise a safe environment for all members, program participants, volunteers, and staff
• Detail oriented, accurate, and have strong communication and time management skills
• Positive attitude, outgoing, compassionate, and considered a "people person" with outstanding customer service skills
• Current certification in basic CPR and AED; complete trainings in Child Abuse Prevention and Blood Borne Pathogens withing 60 days of hire
• Strong understanding of the YMCA mission and have a strong desire to deliver quality service to the community that will help recruit and retain program participants

WORKING CONDITIONS:

• Regularly required to stand; walk
• Fast-paced environment
• Must be able to move/lift up to 25lbs.

CORE COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Salary : $18 - $20