What are the responsibilities and job description for the Retail Office Associate position at GrandBrands (Grand Furniture/Ashley HomeStore)?
Motivated, Professional and Service-Oriented describes our ideal candidate! We currently have PT & FT openings in Va. Beach.
- Earn an extra $2k a year in performance bonuses
As a Retail Office Associate, you will support our sales staff and customers!
You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions:
-Professional oral and written communication skills with both internal and external customers and peers
-Excellent listening skills
-Ability to process and understand customer responses
-Provides outstanding customer service to our customers while adhering to established company policies and procedures
-Responds promptly to customer inquiries
-Proficient computer knowledge with Microsoft tools
-Professional telephone etiquette
-Assist office staff with paperwork as needed
-Ability to work independently
-Highly organized
-Direct requests and unresolved issues to the designated resources
Qualifications/Required Experience:
-Prior customer service experience is a plus.
-Skilled at balancing multiple priorities in a fast paced environment
Education:
High School diploma or GED
Below is a list of some of the benefits that GrandBrands offers
- Paid training program to newly hired employees
- Competitive Pay Scales
- Bonuses and Rewards Based on Performance
- Opportunities to Advance in Your Career
- Paid Vacations, Holidays
- Employee Discounts
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- This position starts at $12/hr., is this within your expectation?
- Have you ever worked for Grand Furniture / Ashley HomeStore?
Work Location: One location