What are the responsibilities and job description for the Customer Service Representative position at Grande Aire Services Inc.?
Grande Aire Services - Immediate Customer Service Representative Needed
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment?
Join Grande Aire Services, the leading choice for air conditioning, refrigeration, and appliance repair in Southwest Florida for over 50 years. We are seeking a highly skilled and motivated Customer Service Representative who shares our passion for providing exceptional service to uphold our tradition of excellence.
Customer Service Representative - Compensation and Benefits:
- Hourly Rate: $20-$26 per hour based on experience
- Paid time off
- 100% Paid Employee Medical Insurance
- Dental, Vision, and Life Insurance
- 401(k) matching
- Referral bonuses and Employee discounts
Customer Service Representative - Key Responsibilities:
- Answer all incoming calls and assist customers
- Convert potential customers into booked calls
- Set up new customers in ERP and maintain detailed records
- Coordinate appointments and dispatch effectively
- Promote company services and products enthusiastically
- Handle difficult customer situations with prompt responses
- Provide support via various communication channels
- Participate in accounts receivable activities
- Escalate issues for timely resolution
- Solicit and respond to customer feedback
- Meet/exceed assigned goals consistently
If you are a self-starter with exceptional organizational skills and a dedication to customer service, apply now to kickstart a rewarding career with us!
Grande Aire - Fort Myers5930 Youngquist Rd, Fort Myers, FL 33912, USA
Long considered Southwest Florida’s first choice for residential and commercial air conditioning,
refrigeration and appliance repair, our group of companies have proudly served the community for over 50 years.
Pay: $20 - $26 / hour
Pay:
- Supplemental income
- Bonus pay
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Referral program
- Employee discount
- Other
Job Type: fulltime
Schedule:
- Monday to Friday
Education: High school degree
Work location: On-site
Salary : $20 - $26