Service Manager - Low Voltage - Construction

Job description:

Job Title: Low Voltage Service Manager

Department: Operations / Service
Location: Tampa, FL

Position Summary

The Low Voltage Service Manager leads a fast-paced service department responsible for installing, maintaining, and troubleshooting low voltage systems including security, access control, CCTV, data cabling, and related technologies.

This role is critical in a hyper-growth environment and requires a leader who thrives in change, maintains composure under pressure, communicates clearly, and leads with accountability and humility. The ideal candidate is hands-on, solution-oriented, and focused on team success—not personal status.

Key Responsibilities

Team Leadership & Culture

• Lead, train, and develop service technicians and coordinators in a high-expectation environment
• Set clear standards for professionalism, communication, and accountability
• Provide calm, direct leadership during high-pressure situations and escalations
• Foster a team-first culture where respect, collaboration, and adaptability are non-negotiable

Service Operations Management

• Schedule and dispatch technicians to meet aggressive service timelines
• Ensure jobs are completed on time, within budget, and to quality standards
• Actively identify operational gaps and coordinate potential implement process improvements

Customer Relations

• Serve as the escalation point for service issues, maintaining a professional and composed demeanor at all times
• Communicate clearly with customers, technicians, and leadership
• Drive resolution, not excuses
• Support service agreements and long-term customer satisfaction initiatives

Compliance & Documentation

• Ensure all work complies with local codes
• Maintain accurate service records, reports, and documentation
• Enforce safety standards and company policies consistently

Financial & Business Oversight

• Monitor labor costs, department budget, and profitability
• Report on metrics and performance indicators to leadership
• Identify opportunities for growth, efficiency, and scalability

Maintenance Program Development (Critical Function)

• Design and launch preventive maintenance programs for low voltage systems
• Create service agreement offerings, scopes, pricing models, and renewal processes
• Partner with sales and leadership to convert install customers into maintenance clients
• Establish inspection schedules, documentation standards, and reporting templates
• Track recurring revenue, contract performance, and customer retention
• Continuously improving the maintenance model to support long-term scalability

Qualifications

Education & Experience

• Associate’s or Bachelor’s (preferred)
• 3 years of experience in low voltage systems (Access Control, CCTV, Data)
• Minimum 3 years in a leadership or management role

Skills & Abilities

• Strong technical knowledge of low voltage systems and troubleshooting
• Clear, direct communicator—written and verbal
• Organized, decisive, and comfortable making judgment calls
• Able to read blueprints and technical drawings
• Proficient with service management software, MS Office, and mobile apps

How We Work (Read Carefully)

• This is a hands-on leadership role, not a desk-only position
• Priorities change quickly; adaptability is essential
• Leaders are expected to stay solution-focused, even when things go wrong
• Titles do not override teamwork—everyone pitches in when needed
• Professional tone, emotional control, and respect are required at all times

Who Will Struggle in This Role

• Individuals who need rigid structure or dislike change
• Leaders who avoid accountability or blame others
• Those who struggle with feedback or conflict resolution
• “That’s not my job” mentalities

Work Environment & Physical Demands

• Combination of office and field environments
• Lifting up to 50 lbs, climbing ladders, working at heights
• Travel to job sites as needed (valid driver’s license required)

Compensation & Benefits

Pay Range: $105,000 – $125,000 DOE

Job Type: Full-time

Benefits Include:

• Health
• Dental, Vision
• Paid Time Off

Schedule

• Monday – Friday
• Weekends as needed

Location Requirements

• Must commute to Tampa, FL 33610
• In-person role
• Travel up to 25% (preferred)

Salary : $105,000 - $125,000