What are the responsibilities and job description for the Rochester Branch Specialist position at GRANITE STATE CREDIT UNION?
Job Details
Description
DREAM BIG.
We dream big. And our employees do too.
Please join us for a newly designed Branch Experience!
Rochester is our first location with a completely interactive teller experience - three BOLD ITMs. Our branch employees can BE IN THE MOMENT to build deeper connections with our membership. The lobby is a space to engage and connect with members, provide transactional guidance, and uncover member needs. Each office is where the final details of the interaction take place. If you enjoy working with our members and are interested in working at this exciting new location, come be a part of our dynamic team at our Rochester branch! We are looking for Branch Specialists.
Pay:
Starting at $18.00/hr (depending on banking experience)
Expected Job Duties
- All aspects of Member Service to include effectively offering all GSCU products and services to existing and potential members and the ability to identify and act upon sales opportunities.
- Identify member needs and offer solutions that deepen the financial relationship with Granite State Credit Union.
- Greet and welcome members upon building entry to initiate the member experience process.
- Provide member support during Interactive Teller Machine sessions within the lobby.
- Assist the team in reaching branch goals and increasing business in the branch. This includes facilitating team challenges and competitions.
- Accept consumer and real estate loan applications, prepare loan documents, and handle member loan closings. Actively seek and obtain loan steals.
- Research and resolve member account questions and issues.
- Process teller related transactions as needed.
- Assist the team in community outreach initiatives including local business visits, good neighbor events, and networking during and after hours.
- Provide coverage to other branches as needed.
- Other duties as assigned.
Skill Requirements
- Demonstrated focus on member service
- Demonstrated sales success
- Dependability
- Flexibility
- The ability to work independently to seek sales opportunities
- Excellent attention to detail and follow through
- Excellent interpersonal, telephone, and written skills
- Friendly, positive attitude
- Strong organizational skills and overall efficiency
- Ability to multitask in a fast paced, team environment, and to balance sales growth with operational expectations.
- Proficiency in Microsoft Office Products such as Word & Excel
We strive to provide a great work environment for our staff, including appreciation programs, wellness events, and more!
And let’s talk Benefits! In addition to insurances (health, dental, vision, life, etc.) and 401k, GSCU also offers the following to eligible employees:
- $500 sign on bonus at 90 days (!!)
- Tuition Reimbursement
- Paid Family Leave
- Employee Appreciation Programs
- Employee Wellness Program
- Paid Volunteerism
- Adoption Reimbursement
- Business Casual Dress Code (Jeans? Yes!)
Qualifications
Salary : $18
