What are the responsibilities and job description for the Warehouse Fullfillment Lead position at Grayland Distribution & Fulfillment?
Fulfillment Lead – Grayland Distribution & Fulfillment
Antioch, TN | Full-time
About Grayland
At Grayland Distribution & Fulfillment, we help businesses store and deliver their products by being their trusted, on-demand storage and fulfillment partner. We pride ourselves on offering a premium fulfillment experience. With a focus on organization, high-touch service, and operational excellence, we bring sophistication and clarity to the world of logistics.
About the Role
We are seeking a Fulfillment Lead to take charge of all outbound fulfillment operations—leading a team to ensure that orders are picked, packed, checked, and shipped with speed, accuracy, and care. This role is hands-on and leadership-focused, ideal for someone who thrives in a fast-paced, structured environment and is energized by solving problems, refining processes, and motivating a team.
Key Responsibilities
- Oversee all outbound fulfillment activities: picking, packing, QC, and shipping
- Manage daily staffing and workflows to meet shipping SLAs
- Lead daily operational meetings with management
- Monitor packaging supply levels and order when needed
- Ensure all orders meet the 1 PM same-day shipping cut-off
- Oversee LTL and small parcel shipments and proper staging
- Troubleshoot basic scanning hardware/software issues
- Maintain a clean, safe, and organized shipping environment
- Collaborate with Admin, Inventory, and Warehouse departments on order resolution
What We’re Looking For
At Grayland, we don’t just fill jobs—we cultivate leaders. The ideal candidate for this role is someone who:
✅ Thrives in structure and organization
✅ Takes personal responsibility for outcomes
✅ Can lead others while doing the hard work themselves
✅ Plans their day and their team’s day with precision
✅ Embraces communication—even when it’s hard
✅ Constantly asks “why?” and “how can we improve?”
✅ Delivers excellent customer service—even in the warehouse
✅ Thinks about the big picture, but acts on the details
✅ Always smiles and greets others—customers, vendors, and coworkers alike
✅ Strives for accuracy, reliability, and perfection in every task
✅ Sees themselves as a key player in a growing business
Why Grayland?
- A supportive, growth-minded team
- Leadership that values your ideas and development
- A clean, well-run facility designed with pride
- The opportunity to make a real impact on daily operations
- A culture rooted in trust, accountability, and constant improvement
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $21