Shelter Advocate-Overnight/ Weekends/ possible days ( Bilingual Preferred)

Crisis Center

Job Description

Position: Shelter Advocate

Status: Non-Exempt (Fulltime)

Reports to: Shelter Coordinator

Purpose: To be a collaborative supporter and member of the Direct Service Team with the objective to support the mission of the Crisis Center and the residential and non-residential clients served by assisting with all of their needs while establishing and maintaining an environment that is consistent with agency values.

Responsibilities:

· Provide consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks

· Answering phone, hotline crisis intervention coverage and responding to in-person inquiries in a professional manner.

· Provide appropriate information and referrals for those who need other resources

· Assist Survivor with needs and questions (vouchers, hygiene, food, etc.)

· Assist with Welcome Baskets and intake materials required for new residential Survivors

· Monitoring of Shelter and Survivor activities (access in/out Shelter)

· Perform general administrative functions such as noting within the communication log

· Maintain shelter order; conduct room checks; participate in or lead house meetings

· Maintenance of safety and security through monitoring of the security system

· Light housekeeping

· Provide support/educational groups as appropriate

· Provide support to Direct Service team and follows staff policies and procedures

· Assist with paperwork, filing and recordkeeping

· Assist with support and training of volunteers

· Attend all required meetings and training sessions

· Maintain clear and professional boundaries with clients

· Notify Shelter Coordinator or Executive Director (Supervisor on call) of any violent crisis situation or other incidents promptly

· Promptly complete assignments and documentation for client services

· Compliance with funding contractual obligations

· Support and back-up team to ensure shelter coverage

· Other duties as assigned by Shelter Coordinator and Executive Director

Adherence to Crisis Center Policy

1. Employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring and respect of the welfare and dignity of others, including clients of agency, as well as staff and volunteers.

2. Must embody the values of trauma informed care on an agency wide level and perform all duties with a victim centered approach and discipline.

3. Must display a non-judgmental acceptance of all clients/volunteers/staff/co-workers.

4. Maintain professional communication with all staff and clients.

5. Commit to a providing and/or supporting staff in providing empowerment based voluntary services.

6. Maintain and support a culture of staff wellness by creating a professional rapport in working relationships, displaying appropriate and consistently positive attitude, and remaining composed during stressful situations.

7. Always employ strategies of problem solving and smart, efficient solutions identifying new and improved ways of delivering the highest quality services to agency clients.

8. Ask for assistance when needed.

9. Maintain client and agency confidentiality and client privilege at all times.

10. Maintain knowledge of current family violence and sexual assault laws. The above job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a complete listing of all work requirements that may be inherent in the position. Additional duties will be added and assigned on an as needed basis.

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Qualifications: Bachelor degree preferable in a social services field. Must demonstrate skills in crisis intervention, able to exercise discretion and independent judgment. Possess sensitivity to cultural, ethnic, and social backgrounds, values and attitudes with excellent interpersonal communication skills. Ability to lift donations (up to 35 pounds). Possess a valid driver’s license and excellent driving record.

This job description is not intended to be all inclusive and the Crisis Center reserves the right to revise or change job duties as the need arises. Job descriptions do no constitute a written or implied contract of employment. Work hours and days are subject to change as staffing needs require.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 25 – 36 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $15