Temporary Guest Services Representative

Overview

Responsible for providing exceptional service to our customers by creating a friendly and welcoming environment for all guests. Provide guests with guidance to best match our products and services with the needs of the guest.

Essential job functions include, but are not limited to:

• Greeting guests and assisting them with information about the park, rentals, retails and concessions
• Provide customer engagement in a positive and approachable manner
• Support all areas including retails, rentals, food and beverage
• Answer incoming calls and promptly assist callers
• Handle guest concerns, compliments and suggestions in a friendly, courteous and professional manner
• Remain constantly aware of customer activity to ensure a safe and secure environment
• General housekeeping duties; may include but not limited to cleaning restrooms, sweeping/mopping floors and restocking retail items

Requirements:

• Excellent customer service and communication skills
• Demonstrate ability to provide a high standard of professionalism
• Ability to work well under pressure in a calm, mature, process-driven manner
• Maintain a flexible schedule and regular availability to work days, evenings, weekends and holidays

Physical Demands:

• Safely self-transport over uneven terrain or in a confined space
• Stand for sustained periods of time
• Lift and move at least 50 pounds
• Work outside in varying weather conditions
• Meet demands of seasonal operation; long hours often required, including nights and weekends

Certificates, Registrations, Licenses:

• Valid Oklahoma driver’s license, or the ability to convert within 30 days for those with an out of state driver’s license that are an Oklahoma resident.

Other information:

• Position is located at the WOKA White Water Park in Watts, OK.
• Must be 18 years of age.
• Schedule (flexible): 30 - 35 hours/week; Weekend hours in May & September, Memorial Day through Labor Day the park is open 7 days a week