Call Center Agent

Essential Duties and Responsibilities:

• Prepare daily arrivals, inclusive of daily memos
• Process advanced deposits
• Attend to correspondence receipts
• Research daily reservations/refunds
• Respond to brochure requests
• Handle Gift Certificate inquiries, sales, and processing
• Be up-to-date on current offerings within hotel, waterpark, and local area
• Be sure supplies and equipment is adequate and organized
• Be up-to-date of all special event packages and rates
• Answer room reservation calls and be prepared to give rates and describe rooms and various packages
• Print confirmations for guests, check over for accuracy, and mail out
• Input rooming lists
• Run arrivals for current day
• Complete call-tracking sheets
• Be aware of availability of Hotel for current day verses competing hotels and their rates

Skills and Qualifications:

• High School diploma or equivalent
• Computer experience
• Prior customer services experience required
• Must be able to speak, understand, read and write English
• Should have an enthusiastic and service-oriented attitude
• Basic knowledge of OPERA System preferred
• Ability to share all possible hotel and waterpark knowledge as trained
• Ability to handle multiple tasks in a fast paced environment
• Knowledgeable of property and waterpark information
• Possess organizational skills and attention to detail
• Must be able to work weekends, holidays, and other shifts as necessary

Other Functions: All other duties assigned or necessary to support the resort as a whole

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"

• Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States?
• Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation?
• Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine?
• I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.