What are the responsibilities and job description for the Customer Service Center - Call Center position at Great Plains Bank?
Job Details
Summary Description
Answer and route incoming phone calls to organization in order to provide excellent customer service and efficiency by performing the following duties.
Essential Duties and Responsibilities include the following: (Other duties may be assigned)
- Provide reports regarding calls received, etc.
- Reports to responsible areas if service is down for particular products (ATM, Internet Banking, etc.)
- Participates in marketing campaigns and product launches.
- Attains sales, quality control and customer service goals.
- Provide customer support, problem resolution and identification of repeated customer issues.
- Cross-selling of products and referrals to other Bank department as necessary to ensure the customer has the best product available for their needs.
Qualifications
Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer and Microsoft Office software.
Physical Demands: This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment would be consistent with a typical business office with moderate noise, services open to the public and the ability to work in a confined area typically indoors.
All employees are required to attend training as required by GPB, as well as support the overall compliance program by complying with all laws, policies and procedures.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or location protected class.
