What are the responsibilities and job description for the Client Systems Analyst position at Greater Baltimore Medical Center (GBMC)?
Education:
Bachelor's degree or equivalent and/or IS industry certifications preferred
Licensure:
CompTIA A , ITIL, MCDST, HDI, MCPID, Citrix Xen App/Desktop, PMI/PMP or other IT certifications preferred
Experience:
2 years of experience with IT support preferred, Healthcare IT experience is beneficial
Skills:
* Proficiency with Windows in a networked environment
* Proficiency with client hardware including desktop, laptop and mobile device support
* Knowledge of enterprise systems and customer support
* Strong communication, documentation and problem-solving skills
* Knowledge of SCCM, GPO, Citrix, AD and advanced client systems preferred
* Demonstrated proficiency with incident management
Patient & Workplace Safety:
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
Patient Population:
Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
Principal Duties and Responsibilities:
* Administers client support systems and hardware; Maintains existing systems and designs and implements new systems.
* Provides education, training and mentoring for Service Desk staff
* Responsible for developing solutions for complex client support needs
* Customer service focus, responsible for ensuring ticket SLAs compliance and escalation needs
* Resolves escalated Service Desk and Client System support tickets and provides Service Desk escalation support that is not resolvable at the tier I, II or III levels
* Provides IT project implementation support for client systems as required
* Evaluates customer needs and makes technical recommendations that comply with current enterprise IT standards and technical guidelines
* Develops and maintains support documentation for client systems
* Administers and develops enterprise client system standards and support implements deployed support process
* Administers and develops enterprise client system standards and support implements deployed support process
* Administers software and hardware inventory management system
* Installs, upgrades and maintains hardware and software for client systems: operating system, drivers, patches and other application components for client platforms
* Assists in testing and evaluating new or proposed software programs and hardware platforms
* Provides On Call support, 24x7 and escalated support as needed; provides Service Desk phone staffing support as needed
Pay Range
$55,400.42 - $88,640.67Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Salary : $55,400 - $88,641