What are the responsibilities and job description for the Volunteer Services Coordinator position at Greater Baltimore Medical Center (GBMC)?

Under minimal supervision, coordinates office operations and performs a variety of complex administrative management activities in support of Volunteer Services, including the supervision of office volunteers. Assists the Volunteer Services Director with the recruitment, onboarding and placement of volunteers throughout the organization. Assists members of the Volunteer Services team in retail locations as needed.

Education :

Bachelor's degree; equivalent professional experience also accepted

Licensures / Certifications :

N / A

Experience :

Minimum of 1 to 3 years in volunteer management or similar role; 1-year supervisory experience

Skills :

Strong interpersonal skills, with the ability to communicate effectively with a diverse group of customers, volunteers, and staff
Excellent customer service skills with the ability to perform service recovery
Skill in oral and written communication
Ability to organize, manage, and direct the workflow of others
Skill in the use of computer applications, web-based programs and word processing tools
Ability to maintain a professional, customer-centered demeanor under a variety of challenging situations
Strong organizational and problem-solving skills
Ability to interpret and apply regulations
Ability to manage multiple priorities while remaining flexible to changing needs
Ability to train others, communicate policy, and initiate appropriate corrective actions as needed

Principal Duties and Responsibilities :

Under minimal supervision, assists the Volunteer Services Director with the administration of the Volunteer Services program and ongoing management of volunteers.

Assists with the recruitment, interview, and onboarding process for new volunteer applicants This includes screening candidates, initial contact, application management, recruitment advertising and scheduling.

Coordinates and assists in the delivery of volunteer compliance training for new volunteers, as well as annual compliance training as required by Joint Commission. Ensures completion of performance assessments for volunteers per schedule.

Utilizes web-based volunteer management system (Volgistics) to manage the online volunteer application; maintain electronic volunteer files; communicate with volunteers; and produce statistics and other reports.

Coordinates and provides administrative support to the volunteer and employee recognition programs. Coordinates the annualFall Volunteer Celebration Luncheon and festivities for Volunteer Appreciation Week

Works closely with department and unit supervisors throughout the organization to identify the need for volunteer services and coordinates the placement of volunteers in their areas.

Responsible for both physical and electronic file management, including confidential medical information

Works closely with Employee Health to ensure volunteers meet annual flu compliance. Schedules onboarding Employee Health appointments for new adult volunteer applicants.

Overseas the daily operations of the Volunteer Services Office. Orders and maintains office supplies ensuring supply costs remain at or under budget.Trains new staff or volunteers on routine office procedures and ensures volunteers have clearguidance on daily tasks or projects.

Creates and maintains standardized forms for office use, including recruitment material, business communication, and resource material for staff. Ensures office volunteers are trained on the appropriate use of volunteer services materials.

All roles must demonstrate GBMC Values :

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacy

Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and / or exceeds customer expectations

Actively pursues learning and self-development

Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for others

Takes ownership of problems and does what is needed to solve them

Appropriately plans and utilizes required resources for various job duties

Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the team

Addresses and resolves conflict in a positive way

Seeks out the ideas of others to reach the best solutions

Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgment

Respects the cultural, psychosocial, and spiritual needs of patients / families / coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environment

Continuously seeks to improve the quality of products / services

Displays flexibility in dealing with new situations or obstacles

Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

48,906.24 - $75,804.67

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Salary : $48,906 - $75,805

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