CSC- RECEPTIONIST

Job Summary :

The Receptionist will act as the main receptionist for all GLCAC clients. This position will direct clients to the appropriate programs including Community Services, Navigator, LIHEAP, WIC and the Community & Family Support Center. This position will help with any necessary documentation preparation including notarization.

Essential Functions / Key Responsibilities :

• Clear understanding of all GLCAC, Inc. programs 8z services we provide Maintain a professional representation of the agency by welcoming visitors with positive communication skills at all times.
• Provide administrative support in activities such as; developing signs, filing, copying, assisting clients, translations, notary, acquiring birth certificates, etc.
• Provide preliminary information and referral services for potential and returning clients.
• Works with clients to assess their needs, and guide them to the appropriate program(s).
• Updates information boards with job postings, training opportunities, and on-going events
• Maintains and updates calendars for CSC team with on-going appointments
• Continuous updates on signs that are relative to agency closing or protocol
• Maintains reception area neat and orderly.
• Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to
• Ensure the safe keep of information displayed for client use and update it regularly
• Ensure that the maintenance of the front office, entrance, staff area, are neat an orderly
• Responsible for checking the state of stationery and equipment in the reception area.
• Ensure compliance with all company policies procedures, and guidelines
• Ensure updated forms are kept to ensure accuracy of submission to clients
• Maintain a cooperative relationship with clients and staff
• Work effectively under continuing pressure and possible interruptions
• Other duties as assigned based on the organization's needs

Skills & Qualifications :