Primary Care Triage Nurse

Job Title: Telephone Triage Nurse

The Telephone Triage Nurse collects information from a patient or a caregiver of a patient, over the phone so there is no opportunity for a visual assessment. This requires strong communication skills, an ability to critically think, use evidence-based resources to obtain a history of the concern and then, use the information collected to establish the most appropriate plan of care. This nurse will provide telephone triage to all age groups. The Telephone Triage Nurse is the clinical support for the Call Center.

At Greater Seacoast Community Health, you'll thrive in an environment that values your contributions and fosters professional growth. You will join a multidisciplinary team  including medical, dental, and behavioral health care providers; social workers; family workers; pharmacists and many others  who collaborate to meet the wide-ranging needs of the patients and families we serve. Your days will be varied and engaging, offering many opportunities to advance your career and take on new challenges. Your life will be enriched as you help achieve the vision of providing everyone in our community an opportunity to live a long and healthy life.

Clinically, we focus first on the individual plan of care through preventive, primary, and specialty services. We also address health disparities from a population health perspective, considering social determinants of health; provide health education; support self-care and chronic disease management; and facilitate smooth transitions of care. Our services focus on maximizing health outcomes through collaboration with individuals, families, caregivers, communities and diverse populations across the lifespan. Integrity, Respect, Compassion, Excellence, Collaboration – the strength of Greater Seacoast Community Health.

Your role and responsibilities

Ability to connect to patients and/or their caregivers in a manner that builds trust in the nurse’s judgement

Sometimes decisions on a plan of care will need to be made quickly, under stressful conditions

Make independent decisions with evidence-based guidelines as a guide

Be a resource to the Call Center staff (non-medical) for urgent triage calls

Work collaboratively with all members of the clinical staff and Providers

Whenever it is appropriate for the patient to be seen in the setting of GSCH, make the effort to find an appointment in the appropriate time line determined by your assessment

Qualifications / what you need

License: LPN or RN

Experience:

At least 2 years’ experience in an ambulatory care setting. Prior telephone triage experience is very helpful.

Experience with electronic health records a plus.

Current Basic Life Support (BLS) certification required

Our ideal candidate will:

Be a team player who works harmoniously with coworkers, patients and families

Have experience working with diverse and vulnerable populations.

Communicate well, with excellent listening skills.

Have strong organizational skills.

Show compassion, with a nonjudgmental and caring attitude.

Work Location(s):

Goodwin Community Health Center

Hours per week: 20 hours

Pay: Commensurate with experience.

Benefits

All regularly scheduled employees working at least 32 hours per week are eligible to receive full benefits; those working 24-31 hours per week will receive prorated benefits. Our comprehensive benefits package includes:

Medical and dental insurance with an agency subsidy. One of the health insurance plans offered has a no-premium option for employee-only coverage.

Earned time (15 days in your first year, 20 days in your second year, pro-rated by FTE). This includes paid sick, vacation and personal time

Seven (7) paid holidays

Employer-paid group term life insurance and short-term disability coverage.

A 401(k) plan with an employer match. (This benefit is available to all regularly scheduled employees, regardless of hours worked per week.)

Additional benefits available (not subsidized by employer): vision insurance, long-term disability coverage, Flexible Spending Account, access to local discounts.

About Us

Greater Seacoast Community Health is a network of community health centers providing primary care, pediatrics, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, the WIC nutrition program, social work services, a pharmacy, parenting classes, playgroups, and home visiting. The network includes two health centers - Families First Health and Support Center in Portsmouth and Goodwin Community Health in Somersworth - as well as The Family Center, the Strafford County Public Health Network, the Mobile Health Program, Goodwin Pharmacy and the WIC Nutrition Program.

Our mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay. We believe everyone should be empowered to maximize their health and well-being. We strive to make our array of programs and health services integrated, high-quality, affordable, recovery-friendly, trauma-informed, inclusive and easy to access. As not-for-profit community health centers and family resource centers serving the Greater Seacoast region of New Hampshire and southern Maine, our services are for everyone — infants to seniors, single people and families, insured or uninsured, all income levels. We are recognized as a Patient-Centered Medical Home and a Family Resource Center of Quality.

Greater Seacoast Community Health is an Equal Opportunity Employer and considers all applicants without regard to race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Qualified veterans are encouraged to apply.

Learn more at GetCommunityHealth.org.