Catering Sales Manager

Catering Sales Manager

GreatHorse

GreatHorse

GreatHorse is a family-owned and extremely high-end, private full-service country club located in Hampden, Massachusetts near Springfield, Massachusetts and Hartford, Connecticut. This premier property opened in June 2015 after an expansive rebuild of the golf course and construction of a 30,000 sq.ft. clubhouse that sits high on a ridge facing west toward the Berkshires. The Club is open year-round and offers a robust calendar of social and athletic programming. The par 72, 18-hole championship golf course designed by the notable golf course architect, Brian Silva, hosts approximately 10,000 rounds annually and features more than 200 bunkers and five sets of tees (4,953 yards to 7,522); the rating/slope is 77.8/140 from 7,522-yard tees. Golf amenities for club fitting and instruction include an indoor golf facility with two hitting bays equipped with TrackMan and Sam Putt Lab equipment, a three-season driving range with covered hitting bays and 13 short game bunkers, and a 10,000 sq.ft. putting green and short game practice area with three playable target greens and numerous bunkers. Additional club amenities include a tennis hut, tennis courts, platform tennis courts, an ice rink, a basketball court, an outdoor pool with cabanas, a fitness center, five guest rooms, private event space, spa service, concierge services, men's and women's locker rooms, and a veranda offering scenic views of the golf course and Berkshire mountains. Dining outlets include a main dining room, outdoor veranda and a bar and lounge area. Separate from the clubhouse is Starting Gate, a public events facility.

Position Summary:

The Catering Sales Manager serves as the key ambassador and is responsible for selling, booking, planning, and executing all events at the Starting Gate. The Catering Sales manager is the primary contact for the client, managing the relationship and communication from initial contact to event closure, billing, and follow-up. The expectation is the Catering Sales Manager will meet with all event organizers and guide them through the entire event planning process. This position will coordinate with Senior Sales Manager, Director of Operations, Business Director, Executive Chef on proper event space setup, food service and clean-up details for all events as well as any other event details.

Your Role:

• Serves as the client's main point of contact for the entire event process.
• Monitor and ensure that clients and their guests receive excellent customer service throughout the event planning process and follow up post-event to solicit feedback.
• Report any feedback to the senior sales manager and director of operations in a timely manner.
• Provide facility tours for potential clients to sell the merits of the facility appropriate for the occasion.
• Manage all billing and payment transactions involved with events in NorthStar technology.
• Develop a complete knowledge of all event spaces, menus, wine lists, and miscellaneous services.
• Coordinate marketing efforts with the sales team to promote the Starting Gate in its event facilities.
• Facilitate and execute client events by being onsite a reasonable time before the eft's start time to the event's conclusion.
• Maintain a detailed log of all event inquiries, declined business and book business.
• Attend networking events and professional association meetings to enhance the value and quality of service to the public.
• Other job duties as assigned.

Your Skills:

• Excellent event planning and communication skills
• Detailed oriented
• Quick learner
• Physical ability and stamina to stand or walk around for an extended period.
• Availability to work various shifts, including weekends.
• Multi-tasking abilities
• Ability to remain calm and professional in a fast-paced work environment.

Desirable requirements:

• Degree in Food Service/Hospitality Management (or related) is preferred.
• Must be able to stand and walk for extended periods.
• Have a good attitude and participate as a member of the team.
• Able to work a flexible schedule, including nights, weekends, and holidays.

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity most of the workday.
• Required to exert physical effort in handling objects more or less than 30 pounds.
• Required to walk or stand for long periods of time.

GreatHorse EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.