What are the responsibilities and job description for the Customer Service Representative position at Green Biz Nursery and Landscaping?
Job Title: Customer Service Representative
Hours: 8:00 am- 5:00 pm
Status: Non-Exempt
Reports to: Office Manager
Summary: Customer Service, Office Administration and support for the Green Biz Nursery, Landscaping and Maintenance Department.
Support Nursery/ Landscape Department
- Directly supports Department Manager with all administrative needs
- Billing/Statements
- Process and post any initial payments by credit card
- End of month billing
- Make calls for A/R billing and past due accounts
- Prints statements and invoices and prepares for mailing
- Enter new jobs in customer management software
- Prepares packing slips for plant orders
- Notifies customers of upcoming schedule
- Billing/Statements
- Process any initial payments by credit card
- End of month billing
- Make calls for A/R billing and past due accounts
- End of month statements
Misc Admin
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- Support Nursery Manager and Operations Manager in administrative duties as assigned
- Process all department POs
- Fuel Logs (CSR)
- Fleet Maintenance (CSR)
- Journal and follow up on all bids and proposals by adding notes into Real Green
- Coordinates ordering of supplies for division