Sales Counselor

Sales Counselor

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Windward Communities is looking for a Sales Counselor who is responsible for completing daily administrative tasks that ensure the sales office runs smoothly. Provide outstanding customer service during all customer interactions. Support the Sales Manager in completing all sales and marketing activities to position the community to achieve occupancy goals. Responsible for effectively selling and renting community homes and promoting the Windward lifestyle.

Company Overview

Windward Communities (WC) has an expansive portfolio of manufactured home communities across the country. Currently WC has 19 communities and is positioned to grow in the future. Each community is tailored to the local area with a variety of amenities such as a playground, dog park, picnic area, and walking trail. With nearly 7,000 sites across our portfolio, we are dedicated to providing our residents an unmatched value in the affordable housing market. Learn more at www.livewindward.com

Duties and Responsibilities

• Assist the Sales Manager in day-to-day sales operations of the community.
• Create an exceptional first impression of the community by warmly greeting all customers immediately upon entering the sales office.
• Ensure the sales office is set up to Windward expectations each morning by following the Shiny Face protocol.
• Maintain the Salesforce lead base through accurate, timely data entry, report utilization, periodic data clean up, etc. All customer interactions must be documented in Salesforce.
• Maintain online home listings by managing and updating inventory, including pricing, pictures, and descriptions, as provided by the Sales Manager, on a regular basis.
• Ensure that all marketing materials and supplies in the sales office are fully stocked and professionally displayed.
• Confirm all signage and flags throughout the community are properly and professionally displayed.
• Shadow Sales Manager to learn the Sales Process and the Windward Way.
• Learn and provide accurate information to the customer as directed by the Sales Manager. Information may include pricing, special offers, inventory, and other pertinent details to encourage customers to schedule an appointment and ultimately chose our community.
• Confidently be able to encourage customers to purchase a home in our community and work to convert current rental residents into homeowners.
• Maintain frequent and scheduled follow-up to advance leads/opportunities through the sales process. Use personal and creative follow up techniques including customized and targeted messages and promotions to create urgency and eliminate barriers to the sale.
• Work closely with the MLO team to ensure that all home purchase applications and paperwork are submitted correctly and in a timely manner.
• Collaborate with the Sales Manager to ensure home availability, prioritize inventory and create a cohesive team environment at the community level.
• Ensure the sales office is staffed, fully functional and operational, 7 days a week.
• Inspect/ensure sales office, model and inventory homes are in excellent, show condition daily. Conduct first impressions tour weekly. Identify curb appeal and community environment/aesthetics weaknesses and opportunities.
• Perform other duties as assigned.

Benefit of working for us

• Professional working environment
• Responsive leadership and high visibility
• Advancement opportunities
• Generous work/life balance
• Medical, Dental & Vision insurance offered
• 401k Program
• Paid vacation time
• Paid sick time
• Paid holidays
• Paid Training
• Bonus Programs
• Employee Assistance Program (EAP)
• Employee Referral Bonuses

Qualifications

• High School diploma.
• Bilingual (Spanish/English)
• Demonstrated abilities in organization, communication, enthusiasm, and effective interpersonal skills.
• Sales and or customer service experience is preferred.
• Database management computer skills
• Ability to prioritize and meet deadlines in fast-paced environment.

Working Conditions

This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, and photocopiers.

Physical Requirements

This job requires the ability to: sit or stand for periods of time as well as move throughout the community as necessary to facilitate the selling and renting of community homes.

Windward Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

Windward Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

Windward Communities is a Drug-Free/Smoke-Free Workplace.