What are the responsibilities and job description for the IT Help Desk Technician position at Green Echo LLC?
Job Summary:
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
- Responding to incoming calls and emails from distributors in a timely and professional manner
- Troubleshooting technical issues and providing technical support to distributors
- Escalating complex issues to senior team members when necessary
- Utilizing Freshservice to track, document, and resolve issues
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating trends and patterns in customer issues to improve processes
- Providing exceptional customer service and ensuring customer satisfaction
- Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
- Bachelor's degree in a related field or an Associate's degree with relevant work experience
- Exceptional customer service and communication skills
- Ability to troubleshoot technical issues and provide technical support
- Ability to learn new ticketing systems and chat queues
- Ability to learn and adapt to new technologies and software quickly
- Certifications such as A , Network , and Security (not required)
- Ability to complete 6 weeks of training
- Ability to work independently and as part of a team
- Ability to multitask and prioritize in a fast-paced environment
This is a full-time position with competitive salary and benefits. If you are a motivated individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Can you work from 11am to 8pm
Education:
- Bachelor's (Required)
Experience:
- Help desk: 1 year (Preferred)
Work Location: In person
Salary : $17 - $20