Open Doors Case Manager

The Case Manager – Open Doors, performs a variety of duties to ensure that eligible students are served from initial interest in the program to achievement of the academic goals or the student is transitioned to another academic program and/or career opportunity.  This position works directly with students to determine eligibility, support their enrollment in the program, and provide strong connections to our school district and community partners.  This position will work on college initiatives regarding student enrollment, retention, and completion and has a deep connection to our work regarding diversity and inclusive practices.
Open Doors students are 16-21 years old. They are significantly credit deficient and/or at risk for not completing their high school diploma with their original cohort. Green River College has partnership agreements with Auburn, Tahoma, and Kent School Districts. Eligible students have the ability to pursue coursework to prepare for the GED® test or dual-credit coursework for high school diploma and/or college degree or certificate. Green River's Open Doors program provides its students with strong wrap-around support services as needed for academic, career, and personal success.


About the College:

Green River College serves students in Academic Transfer, Professional-Technical, Applied Bachelor degrees, Transitional Studies, and English Language Learning (ELL) at four campuses: Auburn, Kent, Auburn Center, and Enumclaw.  Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English as a second language, and Continuing Education students.  Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinos/as/xs, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.


Commitment to Diversity, Equity, and Inclusion:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.
?Student Support:

• Advise students for academic goal completion
• Assist students through academic advising and registration appointments
• Maintain meaningful weekly contact with students
• Conduct new student orientation
• Provide additional meetings and support for students on Academic Caution/probation status
• Connect students to wrap-around student support services and referrals for both on campus and off campus resources, such as food banks, mental health services, housing needs, and public health
• Assist students FAFSA/WASFA applications, resumes, and career exploration

Student Eligibility/compliance:

• Complete transcript evaluation and related documents
• Evaluate student assessments
• Monitor student academic progress for academic goal completion and to maintain program eligibility

Program Duties:

• Collaborate with School District Partner
• Conduct New Student Workshops, Orientations, and Information Sessions
• Build and maintain community based partnerships
• Collect, summarize, and analyze data for internal and external reports
• Create and maintain partnerships with key community based organization
• Represent Green River College Open Doors Program at local events
• Remain up-to-date on statewide program changes for student eligibility and compliance
• Assist in the hiring and training of students for our Peer Mentor program
• Manage and distribute GED test voucher (readiness and eligibility)
• Work as part of a cross-functional team to further program development and student success

Knowledge, Skills and Abilities:

Knowledge:

• OSPI and SBCTC regulations and policies regarding Open Doors and High School Completion
• FAFSA/WASFA application processes
• Local community resources to refer students for barrier reduction
• High school graduation requirements
• College degrees and certificates (transfer and CTE programs) both at GRC and other area colleges
• GED® testing process
• Best practices to support diverse and underserved populations towards academic achievement

Skills:

• Exceptional customer service skills
• Student-focus
• Strong verbal and written communication
• Organization and attention to detail
• Time management and project prioritization
• Inclusive practices regarding student engagement, persistence and connection to education

Abilities:

• Flexibility in daily activities to better meet the needs of our student demographics
• Willingness to represent the program to other colleagues across our campus as well as at local and regional meetings
• Strong Time Management and multi-tasking abilities
• Readiness to work as a member of a cross functional team to prioritize competing demands
• Knowledge and facility with a personal computer and all Microsoft Office software
• Meticulous recordkeeping and record taking abilities
• Capability to develop and maintain good working relationship with peers, staff, and the college community
• Capability to work independently and as a part of a team

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Education, Social Work, or related field from a four year college or university
• At least two years' experience providing case management, counseling or related direct services to a similar population

Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position. Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.

• A cover letter which specifically describes how you meet each of the MINIMUM and the PREFERRED QUALIFICATIONS
• Resume  

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.)
 
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/



Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report-- Green River College's Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
 
EQUAL OPPORTUNITY EMPLOYER:  Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.