Under the general supervision of the Adult Services Coordinator, this position performs complex clerical and administrative duties supporting program operations and other designated staff as appropriate. This is sedentary work requiring the exertion of 10 pounds of force occasionally to move objects; work requires stooping, standing, reaching, walking, and lifting; vocal communication is required; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written information.

JOB DUTIES

• Assist in client point of entry process as assigned or requested.
• Greets and assists clients and potential clients making inquiries, seeking services, and scheduling appointments.
• Performs cashier duties in the collection of money. Balances cash drawer and receipts daily; documents discrepancies.
• Performs general office administrative duties including answering the telephone, directing calls to the appropriate person, providing general typing support for clinical and administrative staff and the completion of other correspondence and reports as needed.
• Performs client data input as assigned.
• Actively support a trauma informed and responsive work environment as demonstrated in the 5 core values of safety, trustworthiness, choice, collaboration, and empowerment.
• Performs related duties as required.
• Serves on Agency committee(s) as requested.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of telephone system and related information.
• Working knowledge of Microsoft Office products.
• Knowledge of office management practices and procedures.
• Knowledge of business English, appropriate terminology, spelling, and general math.
• Ability to compose and prepare reports, records, and correspondence.
• Ability to provide excellent customer service.
• Knowledge of confidentiality guidelines.

An Associates Degree in Administrative Office Technology (Administrative Sciences), with prior administrative support experience or HS Diploma/GED and a min of 2 years prior administrative support experience required. Ability to communicate in Spanish is highly desired. Must be able to pass basic computer skills testing.