Greenway Ford - Service Advisor

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 36 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer. 

Greenway Ford is a renowned automotive dealership and service center committed to providing exceptional customer service, fostering teamwork, ensuring guest satisfaction, and driving continuous business growth. With a focus on excellence, we take pride in being a large-volume, progressive service center that values both our customers and our team members. We are currently seeking a dynamic and customer-focused individual to join our team as a Service Advisor. As a Service Advisor at Greenway Ford, you will play a crucial role in ensuring a seamless service experience for our valued guest. This position is ideal for someone who thrives in a fast-paced environment, values teamwork, and is dedicated to delivering top-notch service.

Responsibilities:

• Greet guest and assess their service needs with a focus on providing excellent guest service.
• Consult with guest about their vehicle concerns and recommend appropriate services based on their needs.
• Provide accurate and detailed information to customers regarding service timelines, costs, and warranty coverage.
• Schedule service appointments and communicate effectively with the service team to ensure timely completion of work.
• Maintain strong product knowledge and stay updated on industry trends to effectively address guest inquiries.
• Collaborate with the service team to ensure efficient workflow and exceptional service delivery.
• Build and maintain strong relationships with guest to enhance their overall experience.

Qualifications:

• Previous experience in automotive service advising or a related customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of automotive systems and services.
• Customer-focused with a commitment to guest satisfaction.
• Ability to work in a team-oriented environment.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Employee discounts on products and services.