Help Desk Analyst

Are you looking for a new challenge? Do you want to join a hardworking, passionate, and dedicated team? If so, a career at our company might be the right path for you.

We offer many fulfilling opportunities for professionals who share our values and customer-focused philosophy. Our team works diligently every day to deliver superior service and expertise to the hundreds of companies we serve in the Southeast. A career at our company empowers and rewards both you and the customers who count on you to grow their businesses.

Our company at a glance: Privately owned, headquartered in the Southeastern U.S., in business for more than 60 years, and empowering 100 customers in the U.S.

Department: IT

Travel Required: Yes

Position Type: Full-Time

Reports To: IT Director

Reporting Jobs: None

Contacts Inside: Routine inside contacts with various branch employees to troubleshoot computer system problems they may encounter. Weekly contact with supervisor to discuss job productivity is required. Set up and train new employees when necessary.

Contacts Outside: Contact with application vendors and software vendors for troubleshooting, warranty, and support. There might also occasionally be the need to have contact with our customers.

PURPOSE

Role and Responsibilities

• Operate as a helpdesk lead while offering Tier II helpdesk support to IT systems in conjunction with business processes by using the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.
• Engage in developing, maintaining, installing, using, and operating complex systems and subsystems.
• Engage in support of various departments (marketing, sales, purchasing, warehouse, etc.) daily to accomplish their goals.
• Offer coaching, training, and troubleshooting to all employees for core and supplemental applications.

NATURE AND SCOPE

Must be hungry for the success of Gresco and the IT team, be able to acknowledge their own strengths and weaknesses with a spirit of humility and have a high emotional intelligence and common sense toward people. This position requires the ability to work with multiple systems at one time. These systems primarily would be supplemental applications but will require familiarity with the core applications and databases, CRM, ecommerce site, website, and other systems. Must be able to use software to assist Gresco departments with daily functions. Other requests by the supervisor may be required in this position.

REQUIRED KNOWLEDGE AND EXPERIENCE

REQUIRED (minimum required job-related knowledge):

• High school diploma or equivalent.
• Computer skills in Word, Excel, and Outlook, and various other computer- and internet-related programs.
• Solid understanding of general business applications.
• Strong written and oral communication skills.

PREFERRED:

• 3 Years of IT-related work experience.
• Strong familiarity with database applications and their structure.
• College degree or equivalent work experience.
• Strong understanding of computer software and business processes that Gresco employs.

WORKING CONDITIONS:

Normal office conditions. Requires on-call time 24/7 for emergencies only and several out of state trips per year. Last-minute requests and accuracy are required for multiple tasks. Some lifting of computer equipment up to 50 pounds may be required. Working hours 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., Monday through Friday with one hour for lunch.

Gresco Utility Supply, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• IT-related: 3 years (Preferred)

Ability to Commute:

• Forsyth, GA 31029 (Required)

Ability to Relocate:

• Forsyth, GA 31029: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25