What are the responsibilities and job description for the Veeva RIM L1 & L2 Support position at Greymatter Innovationz?
Greymatter Innovationz helps you stay digitally relevant across domains, technologies, and skillsets, every day.
We are looking for:
Veeva RIM L1 & L2 Support Tasks - Veeva Certification Mandatory
Location: Princeton, NJ
Duration: 12 months
General
• User Management Provision
o User access requests & update requests including inactivation and profile updates
o Login/SSO issues
o Missing notifications
o Troubleshooting record level access control
o Periodic User Dormancy
• Bulk data creation/update/deletion
• User Education Related Queries
• Integration Data discrepancy(Inbound/outbound sync issues, Integration job failures)
• Monitor scheduled jobs
• Object records state change request
• Constraints/Control Vocabulary updates
• Content Plan template Creation/Updates/Deletion
• Submission Import activities
• Upload submission documents using loader
• Content plan generation issues
• Troubleshooting Permission issues related to document/object records
• Object records state change request
Configuration
• Picklist/value mapping updates
• Lifecycle/workflow updates
• Field visibility/layout updates
• DataType/Field Dependency
• Lifecycle Entry Criteria/Action
Reporting
• Basic report generation
• Advanced report troubleshooting
• Audit trail extraction
• Flash Report config
• Dashboard related activities
Veeva General Releases 3xs
• Support R1, R2, R3 releases (Testing Documentation)
Other
• Collaborative Authoring issues periodic SharePoint storage checks and expansion
• E-signature issues
• Provide Troubleshoot instruction to end users on the issues they face on their daily activities
• Periodic SSL certificate renewals
• EMA gateway issues
• Email notifications issues
• MedDRA updates
• CV updates
Migration related support
• Troubleshoot user not able to find document/Missing Document
• Incorrect field values found on the document
• Document not rendering
• Preparing and validating the loader sheets
At Greymatter Innovationz,
We offer:
Motivating Work Environment.
Excellent Work Culture.
Help you to upgrade yourself to the next level.
And More!!!