Store Manager

Ground Up Coffee & Bites is a locally owned and rapidly growing coffee company in Chicago with two locations in the West Loop (near Greektown) and River North neighborhoods. We’re a unique blend of second and third wave coffee with a Greek twist, serving specialty coffee, pastries, and food inspired by our roots.

We believe coffee is more than just a drink, it’s the fuel that gets people going and brings communities together. As a family run business, you’ll work directly with ownership and management in a team oriented environment that values teamwork,reliability,and growth.

Compensation: $25-$30 Per Hour

Summary

The Store Manager is responsible for leading and overseeing the day-to-day operations of the store, ensuring exceptional customer service, product quality, and operational efficiency. This role involves managing staff, creating a positive work environment, driving store performance, and ensuring compliance with company policies and safety standards. The Store Manager serves as a key figure in maintaining and upholding Ground Up's values, culture, and mission.

Responsibilities

• Lead and manage store operations, including staffing, training, scheduling, and performance management.
• Foster a positive, productive team culture and provide ongoing coaching and development for staff.
• Ensure adherence to company policies and exceptional customer service standards.
• Oversee daily operations, including opening/closing duties, store cleanliness, and inventory management.
• Manage labor scheduling based on sales forecasts and customer traffic to ensure optimal staffing.
• Handle customer complaints professionally and promptly, ensuring satisfaction.
• Monitor and analyze store performance, including sales, labor costs, and inventory.
• Implement strategies to achieve financial goals, optimize cost management, and increase store profitability.
• Conduct regular audits to ensure compliance with operational standards and identify areas for improvement.
• Lead by example in delivering exceptional customer service and maintain strong guest relationships.
• Train staff in Ground Up's CLEAR communication principles (Courteous, Listen, Empathize, Act, Resolve).
• Manage partner performance through assessments, feedback, and goal setting.
• Recognize and reward team accomplishments to maintain high morale and performance.
• Ensure proper onboarding, training, and development of new hires.
• Complete required reports and track metrics on sales, labor, and inventory.
• Ensure compliance with legal and operational requirements, including labor laws and safety regulations.
• Communicate with the Director of Operations regarding operational updates and challenges.

Qualifications

• High school diploma or equivalent required.
• 3 years of progressively responsible retail or hospitality experience.
• 1 year of supervisory or management experience.
• Strong knowledge of customer service, retail operations, and team-building.
• Ability to manage financial performance, including analysis of sales, labor, and inventory data.
• Excellent communication, problem-solving, and organizational skills.
• Ability to adapt to a fast-paced environment and manage multiple priorities.

Benefits

• Flexible scheduling
• 2 weeks PTO
• Paid Holidays
• Paid training
• Employee discounts and shift beverages
• Opportunities for growth and advancement

Job Type: Full-time

Pay: $52,000.00 - $62,400.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $52,000 - $62,400