What are the responsibilities and job description for the Plumbing Service Technician position at Groundworks Operations, LLC?
OBA, A Groundworks Company, is seeking a talented Plumbing Technician to join their team in Cincinnati, OH!
The Plumbing Technician is responsible for maintaining plumbing and piping systems and associated components, identifying repair/replacement opportunities, and providing excellent customer service. This role will lead the installing, maintaining, and repairing of plumbing systems and fixtures which will include toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs. In addition, this role will inspect and test plumbing systems for safety, functionality, water quality, and code compliance in residential. The Plumbing Technician will address customer queries, troubleshoot and resolve problems, and prepare cost estimates.
What we provide for our employees:
- Bi-weekly Pay & bonus/commission opportunities
- Transportation to job sites and necessary tools, company vehicle as available
- Full-time nonseasonal work, we work year-round!
- Employee Ownership Program
- Career development & advancement - we promote from within 90% of the time.
- Competitive and rewarding, family-oriented culture
- Advanced leadership training opportunities as a laborer - become a Foreman in 1 year
- Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) retirement program with a company match, 2 weeks paid time off & 6 holidays
Duties and Responsibilities:
- Completes plumbing and other related in-home, service calls.
- Evaluate customer plumbing situation, develop multi-option proposals/estimates, and present to customers using the A-1/Groundworks Sales Methodology.
- Works with customers for a thorough understanding of estimates
- Understands service criteria and is accountable for exceeding revenue goals.
- Performs recorded camera inspections.
- Diagnoses and repairs plumbing & piping systems and components in residential and commercial buildings
- Ability to perform projects and service
- Proficient in piping domestic, sewer, gas, and hydronic systems with experience in copper (soldering, pro press, and brazing), PVC, cast iron, gas piping (black iron, Gastite CSST), and PEX
- Experience in boiler, chiller, and water heater replacement
- Maintains tools, supplies and/or equipment for the purpose of ensuring the availability of items and equipment are in safe operating condition
- Knowledge of plumbing code
- Prepares documentation for written support and conveys information appropriately
- Responds to emergency situations to resolve plumbing & piping issues
- Enforces a safety-focused culture
- Great craftsmanship required
- On Call and weekend shifts: We have a rotating schedule. Each shift is a 5-day work week with 1-2 on calls per month.
- All other duties assigned
Qualifications:
- Minimum 2 years of experience in Residential Plumbing
- High School Diploma or GED
- Valid Driver’s license and insurable driving record required
- Knowledge of basic hand and plumbing tools
- Experience with home and commercial software and technology (example: ServiceTitan)
- License and certifications preferred but not required: Master Plumber, Journeyman Plumber, Backflow Tester, Leak Detection
- Operations of plumbing & piping systems and related equipment
- Comprehends technical information and blueprints
- Attention to detail.
- Has the ability to work independently.
- Must be a team player, committed to working in a quality environment.
- Strong sense of urgency and problem-solving skills.
A1 Sewer & Drain, a Groundworks Company, has been serving customers since 1987. They’ve consistently served residential and commercial plumbing needs of satisfied customers in Virginia Beach, Norfolk, Chesapeake, Hampton, Newport News, Williamsburg, Yorktown, Suffolk, Portsmouth, Tabb, Grafton, Smithfield, James City County, and Hampton Roads.
A Class A licensed contractor that holds an A rating by the Better Business Bureau which highlights their ability to help every customer with a team of experienced, uniformed, well-trained professionals that take great pride in what they do. They provide a 100% guarantee on all work, unless otherwise noted with competitive rates, dependable service, and 24/7 emergency services.
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
