What are the responsibilities and job description for the Service BDC Agent - Mercedes-Benz of Manchester position at Group 1 Automotive, Inc.?
Overview
Mercedes-Benz of Manchester is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Business Development Center Agent to our Service team. This position makes outgoing phone calls to customers based on service needs such as open recalls and past due for scheduled maintenance. You will be setting service appointments for customers for our Services advisors at the dealership. We are well known for our rapid growth and focus on our employees. We believe in providing great service to our customers, improving the lives of our Customers and Employees through great leadership, a culture of service and a love of learning.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental & Vision Insurance
- Life & Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Communicate effectively with our customers via Phone, Internet or Text.
- Respond to customer inquiries immediately.
- Learn and follow the scripting required by our process.
- Set appointments for our customers.
- Study, learn and understand our maintenance we offer.
- Learn and maintain a thorough knowledge of Dealership policies, products and procedures.
- Establish personal goals that are consistent with the productivity requirements of the Dealership.
Qualifications
- At least 1 year of Telemarketing, Appointment Setting and Customer Service Experience.
Auto dealership Internet or Business Development Center (BDC) experience is preferred.
Superior communication and customer service skills
Excellent follow-through skills
Solid working knowledge of the Internet
Maintaining a positive, can-do attitude
High School Diploma or equivalent
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
Group 1 Automotive is an Equal Employment Opportunity employer.
