What are the responsibilities and job description for the Office Administrator - Sales Support position at GSC?
Overview
Support the Sales Team | Growing Business! | High Tech Market
Looking for a role that keeps you on your toes while you make an impact in the business?
Our Office Admin opening (internally we refer to this position as "Order Administrator") places you in a position to make a significant impact on our customers' satisfaction by supporting the sales team. With your outstanding attention to detail, you will organize large volumes of incoming documentation and keep up-to-date with the activities of our sales department by maintaining quote creation, order processing, data entry, product code maintenance, and more!
At GSC, we provide 3D engineering solutions to our customers around the country. For over 30 years, our team is dedicated to strategically tackling even the toughest requests with a ‘can-do' attitude. As we actively expand, our determination and focus to drive innovation and new product development continue to be among our top priorities. We value our team’s creativity in problem solving to serve as an extension of our customer's team.
The ideal candidate will have a can-do attitude, possess a strong knowledge of Excel and the ability to learn what you do not already know. Data entry and CRM/ERP experience will be critical to the success of this role.
Our robust benefits package includes:
- PTO (holiday, sick, vacation)
- Medical/Dental/Vision/Life insurance
- 401k with matching
Responsibilities
- Answers inbound calls to the queue
- Processes orders for GSC products, services, and training
- Manages quote creation & order processing / data input / tracking and updating for the VAR Resource Center & CRM System
- Assists sales / sales support staff with issues related to order entry / processing
- Assists as back up for the Subscription Services Team at peak times of the year
- Processes all sales related correspondence and inquiries in a timely and accurate manner
- Prepares standard and ad hoc reports for departments as required
- Assists with light accounting responsibilities; reconciliation, accounts receivables and filing
- Assists with Special Projects assigned by the Department Manager
In sum, you will need to be able to juggle many competing priorities while maintaining that positive, outgoing attitude that makes you, you! For the right person, this will be energizing and exciting and not stressful and cumbersome.
Qualifications
- 2 year AA in related field or 3-5 years relevant customer service/business experience
- Administrative support experience
- Ability to work with CRM and ERP software (NetSuite and SalesForce, or similar)
- Microsoft Office proficiency (Excel and Word, PowerPoint preferred)
- Ability to handle and solve customer issues correctly and timely
- Team orientation and collaborative work style
- Outstanding Communication skills
- Demonstrated organization and time management skills
- Strong attention to detail
- Demonstrated ability to multi-task
"GSC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”
