What are the responsibilities and job description for the Sr. Business Analyst position at GSD Search, LLC?
Job Title: Senior Business Analyst - Claims (P&C Insurance)
Location: Remote
Job Type: Full-Time | Contract to Hire
Job Summary:
We're seeking a highly experienced Senior Business Analyst with deep expertise in Property & Casualty (P&C) Insurance claims administration, particularly in workers' compensation. This role is ideal for someone who thrives in complex environments, brings strong strategic thinking to the table, and has a proven track record of leading claims-focused initiatives from concept to implementation.
You'll partner with claims operations, IT, and cross-functional teams to evaluate current workflows, identify areas for improvement, and deliver technology-enabled solutions that streamline operations and ensure compliance with evolving industry standards. This is a high-impact role with visibility across multiple business units.
Key Responsibilities:
Location: Remote
Job Type: Full-Time | Contract to Hire
Job Summary:
We're seeking a highly experienced Senior Business Analyst with deep expertise in Property & Casualty (P&C) Insurance claims administration, particularly in workers' compensation. This role is ideal for someone who thrives in complex environments, brings strong strategic thinking to the table, and has a proven track record of leading claims-focused initiatives from concept to implementation.
You'll partner with claims operations, IT, and cross-functional teams to evaluate current workflows, identify areas for improvement, and deliver technology-enabled solutions that streamline operations and ensure compliance with evolving industry standards. This is a high-impact role with visibility across multiple business units.
Key Responsibilities:
- Analyze and enhance end-to-end claims processes including intake, adjudication, and resolution
- Lead discovery sessions with business and technical stakeholders to gather requirements for claims platform enhancements
- Guide solution design efforts and support configuration/testing for claims-related systems
- Mentor junior analysts and support change management efforts across claims initiatives
- Translate complex business needs into functional specs, use cases, and process maps
- Develop metrics and KPIs to monitor the effectiveness of claims operations and drive continuous improvement
- Partner with IT teams to resolve processing and reporting issues and deploy new claims capabilities
- Stay ahead of regulatory changes, industry best practices, and emerging tools relevant to P&C claims
- Bachelor's degree in Business, Information Systems, or a related field
- 5 years of experience as a Business Analyst in the insurance industry, with a strong focus on P&C claims
- Proven track record of leading projects related to claims system modernization, automation, or analytics
- Solid understanding of regulatory frameworks governing workers' compensation and other P&C lines
- Strong documentation skills and experience with process modeling, user stories, and test planning
- Exceptional communication and stakeholder management skills
- Experience with platforms or tools related to claims management (Guidewire, Duck Creek, etc. is a plus)
- Certifications such as CBAP, PMI-PBA, PMP, or Six Sigma are highly preferred
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