What are the responsibilities and job description for the WOW Experience Representative position at GSM Services?
Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!
About GSM Services
GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
What You'll Do
In this essential front-line role, you'll be the voice and face of GSM Services, ensuring smooth communication, accurate scheduling, and a warm welcome for all.
Key Responsibilities
At GSM, you’re more than just an employee—you’re part of a team dedicated to supporting each other and delivering exceptional service to our community. We offer a supportive environment with opportunities for growth and recognition.
Ready to Join Us?
Apply today and help us bring Comfort & Peace of Mind to every customer we serve.
About GSM Services
GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
What You'll Do
In this essential front-line role, you'll be the voice and face of GSM Services, ensuring smooth communication, accurate scheduling, and a warm welcome for all.
Key Responsibilities
- Answer incoming calls and direct them appropriately
- Make outbound follow-up calls for service and sales
- Schedule and confirm appointments across multiple departments
- Greet visitors and ensure they’re directed to the right destination
- Handle general administrative and clerical tasks
- Prepare correspondence and organize incoming mail and deliveries
- Perform 3-month “Happy Calls” and service confirmation follow-ups
- Maintain security awareness by monitoring visitor access
- Support the team with ongoing communication and customer service needs
- 1 year experience in customer service or a related field
- Strong verbal and written communication skills
- Friendly and professional personal presentation
- Excellent attention to detail and time management
- Ability to handle multiple tasks calmly under pressure
- High reliability, initiative, and positive attitude
- Proficient in Microsoft Word, Excel, and Outlook
- Strong interpersonal skills and a team-first mindset
- Ability to read and write English at a high school level
- Training Period (First 90 Days): Monday–Friday, 8:00 AM – 5:00 PM (In-Office)
- Regular Schedule After Training:
- Monday & Tuesday – Off
- Wednesday to Friday – 11:00 AM to 8:00 PM (Onsite)
- Saturday – 8:00 AM to 8:00 PM (Remote)
- Sunday – 8:00 AM to 2:00 PM (Remote)
At GSM, you’re more than just an employee—you’re part of a team dedicated to supporting each other and delivering exceptional service to our community. We offer a supportive environment with opportunities for growth and recognition.
Ready to Join Us?
Apply today and help us bring Comfort & Peace of Mind to every customer we serve.
