What are the responsibilities and job description for the Family Support Assistant position at Guadalupe Centers, Inc.?
Family Support Assistant
Department: Health and Human Services
Reports to: VP of Health and Human Services
Supervises: 0
FLSA Status: Non-Exempt; Hourly
Shift: Monday-Friday, 8:30 a.m. to 5 p.m.
Summary: Provides program support to Villa West Family Support staff. Administrative tasks include receptionist, perform pre-screening/intakes on clients, transfer incoming calls to appropriate departments, provide information and referrals, and provide administrative support to VP of Health and Human Services.
Essential duties and responsibilities:
- Operates phone system for Family Support Building, taking messages for Family Support Bldg staff
- Performs pre-screening/intakes, and transfers incoming calls to the appropriate department
- Provides information and referrals to incoming callers from the community
- Maintains ledger for clients referred to other providers/entities who are not in our catchment area
- Maintains spreadsheets of PTO/Vacation time for Family Support Building staff
- Maintain spreadsheet for GES Referrals/Assistance, AHAVA spreadsheet, and incoming calls
- Maintains daily log calls/return calls/staff assigned, client file support, copying, faxing, emailing communications
- Manages client sign-in sheets
- Prepares purchase orders for accounting department for Villa West facility/operational expenses
- Inputs required client data into Management Information System MaacLink
- Assists clients with public entitlement applications and ERAP applications
- Collaborates with Villa West staff to support and enhance service delivery
- Provides administrative support to the VP of Health & Human Services by faxing, copying, filing, preparing documents, translating documents, etc.
- Responsible for food pantry inventory/replenishment, daily temperature logs, and food pantry service delivery as needed
- Perform other related duties as assigned
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
- One year of experience in a social service setting
- High School Diploma or GED required
- Associates degree in Social Services or related field and one year of Social Service experience preferred
- Excellent interpersonal communication skills
- Team player - people person
- Good oral and written communication skills and exceptional organizational skills
- The ability to work in a non-judgemental way with a wide range of people
- The ability to handle confidential information
- Fluent in English/Spanish required
- Computer Proficiency in Excel, Google docs, Word
- Embraces DEI maintaining respectful inclusive culture and climate in all professional interactions