What are the responsibilities and job description for the Technical Support Specialist position at Guard 1 by TimeKeeping Systems?
We're looking to add a Technology Support Professional to our growing team.
Responsibilities
- Provide world-class service to our customers via phone, email, and chat for hardware and software products.
- Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database.
- Work from our headquarters in Solon.
- Special projects related to product support.
We'd like to speak with you if you have:
- Experience in a technical support or IT management role.
- A "whatever it takes" attitude about customer service.
- The desire to work someplace special, with talented and motivated colleagues.
- Experience with cloud management or Microsoft Azure
A great place to work
- We're a small company where you can really make a difference
- Great co-workers
- Advancement opportunity
- World class benefits
- Unsurpassed medical, dental, and vision coverage
- 401(k) program with match
About TimeKeeping Systems
Why is the average employee tenure at Guard1 over ten years? It's because we give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in.
We believe in taking care of our customers, taking care of our employees, and earning a profit – in that order -- and in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefit program, with healthcare, dental, vision, disability, and 401(k) with match.
We are the leader in our industry, and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- To filter quality, please reply with "true"
- This role requires some technical skill. Please explain why you would be a good fit.
- Anything else you would like to share with us?
Experience:
- technical support: 2 years (Required)
Work Location: In person
Salary : $60,000 - $70,000