Program Manager - Bilingual (Spanish)

Guardian Healthcare is a certified nursing agency. Our Family Caregivers division which focuses on long term services & support (LTSS) through its Adult Family Care (AFC) and Group Adult Family Care (GAFC) programs has an exciting opportunity for a Program Manager in the Boston area.

Overview:

The Program Manager will coordinate and provide high-quality administrative support to the Assistant Program Director and maintain an operating environment that assures effective, efficient and safe operations to meet required performance standards.

Please Note:

The ability to speak, read and write Spanish is a job requirement.

Healthcare experience is required.

This is an in-person position.

Job training will be provided, as needed.

Background checks are required.

Position Summary:

Under the supervision of the Director of Operations the Program Manager will have the overall responsibility for managing the non-clinical services area. Maintain an operating environment in the non-clinical services department that assures effective, efficient, and safe operations.

Essential Duties and Responsibilities:

• Accomplishes department objectives by managing staff, planning and evaluating department activities.
• Maintains staff by recruiting, selecting, and training employees, as part of the management team.
• Maintains and oversees the processes to conduct orientation of new HHA and Homemakers.
• Makes performance expectations clear to employees and helping them where possible to achieve these expectations.
• Coaches, counsels, and develops personal growth opportunities.
• Oversees department employees, providing guidance and performing performance appraisals and reviewing their work as appropriate.
• Establishes and maintains a positive working relationship with coordinators, HHAs and clients.
• Responds to complaints received from clients and ASAPs and file DPH reports if required.
• Ensures the department tracks client and HHA due dates to ensure proper service delivery.
• Assists billing department in resolving the monthly billing errors.
• Responsible for daily monitoring of Work Queue in Service delivery Manager a.k. Provider Direct and the update of HHAeXchange accordingly.
• Ensures that all documents, such as Plans of Care (POC), Supervisory visits and timesheets are uploaded timely in each patient’s profile.
• Responsible for tracking of past due documentation from nurses and aides like POCs, Supervisory visits and timesheets.
• Generates monthly reports as assigned by the Director of Operations, and address accordingly with the coordinators.
• Direct and clear communication with coordinators and HHAs to ensure teamwork and facilitate an effective and efficient work process.
• Oversee processes that track new clients and send a weekly update to Quality Assurance (QA).
• Manage and maintain processes for file incident, warning, and PR reports as needed
• Assist the Director of Operations with daily tasks, as required.
• Maintain compliance with the ASAP regulations and requirements.
• Ensures accuracy of the hours and visits prior to the payroll closing deadline.
• Performs other duties, including special projects, as assigned by the Director of Operations.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• healthcare: 2 years (Required)
• management: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $55,000 - $65,000