What are the responsibilities and job description for the Commercial Customer Care Specialist position at Guardian Protection?
Are you interested in working in a growing industry? Increased demand for smart home security has opened a Commercial Customer Care Specialist opportunity at Guardian for high-energy people like you.
We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.
Position Summary:
Guardian’s Commercial Care Department provides support for our entire commercial account base; and as a Customer Care Specialist 1 Commercial you will be based within a dynamic team environment, relentlessly striving to deliver the highest levels of customer service to maintain and grow the account base. Your passion will fuel the satisfaction of our customers and your dedication will make an amazing experience for them.
What’s In It For You:
- Attractive compensation package
- Comprehensive benefit package starting day 1
- Opportunity to grow within the company
- The chance to be part of a Top 10 company and high-energy employee culture
What You’ll Be Doing:
- Communicate effectively with multi-level clientele within the commercial sector, displaying resounding verbal and written ability
- Expertly navigate support calls including technical assistance, billing, scheduling service calls and offering service solutions that build additional value
- Effectively partner with internal contacts to ensure the best possible service for your customers
- Continually maintain a working knowledge of all company products, services, and promotions
What You’ll Need:
- Application savvy – Proficient knowledge of Microsoft applications such as Excel and Outlook
- Positive Communicators – Enjoy what you do and let the world know it
- Customer focused – Supporting a holistic customer centric approach
- High School Diploma or equivalent
For immediate consideration, all qualified candidates should apply now!
Guardian Protection Services is an Equal Opportunity Employer.
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