Wholesale Operations Associate

Location: Brooklyn, Red Hook Area, NY

Job Type: Full-Time

Reports to: Operations and Logistics Director

About Us:

We are a fast-growing fashion brand known for our premium knitwear and timeless cashmere. As we continue to expand our wholesale footprint across key domestic and international markets, we’re looking for a Wholesale Operations Associate to lead the charge in delivering a world-class experience to our retail partners.

Position Summary:

The Wholesale Operations Associate will oversee all aspects of wholesale account servicing and operational execution. You will play a key role in managing seasonal order flows, ensuring timely and accurate deliveries, and maintaining exceptional communication with our global wholesale partners. This role requires a blend of operational excellence, industry knowledge, and customer-first thinking to help scale our wholesale business efficiently and sustainably.

Key Responsibilities:

Wholesale Operations:

• Coordinate wholesale order fulfillment, invoicing, and delivery.
• Ensure accurate inventory allocation in partnership with sales, production, and logistics teams.
• Route and schedule outbound shipments.
• Ensure all shipments are compliant with vendor guidelines.
• Ensure partners receive accurate tracking information for all shipments.
• Create and send weekly inbound and outbound shipping reports ship windows.
• Liaise with Hilldun to ensure timely credit approvals.
• Manage returns and credits (i.e. Issue RTVs and credit memos).
• Open order book management.
• Oversee all orders and day to day activities for customers’ needs, communicating any order discrepancies and partnering with all parties to resolve them in a timely manner.
• Act as liaison and client advocate to Operations team.
• Ensure that weekly/monthly projections are met and communicated to each team.
• Ensure Sales and Operations teams are apprised of all day-to-day activities and achievements.

Customer Service & Account Support:

• Act as the main point of contact for all wholesale account inquiries (specialty stores, major retailers, and international distributors).
• Troubleshoot shipping delays, backorders, returns, and other service issues with a solutions-oriented approach.
• Build and maintain strong relationships with wholesale clients, ensuring a positive and seamless customer experience at all touch points.
• Track and report on key account KPIs, such as order accuracy, ship-through rates, and customer satisfaction.

Cross-Functional Collaboration & Leadership:

• Partner with the sales, production, and finance teams to support seasonal order flows, reorder opportunities, and shipping forecasts.
• Participate in process improvements to increase operational efficiency and scalability as the brand grows.

Qualifications:

• 2-3 years of experience in wholesale operations, customer service, or account management within the fashion/apparel industry.
• Strong knowledge of ERP systems (e.g., Apparel Magic), WMS System (e.g., Ship Hero) and EDI workflows ( RMS EDI, SPS)
• Strong knowledge of Microsoft Office required (knowledge of Excel is a must – VLOOKUP, Pivot tables, etc.)
• Exceptional communication and relationship skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Experience working with contemporary fashion brands is a plus.

• Apparel & Fashion

Full-time